LySander White
Houston
Summary
Detail-oriented Production Manager with expertise in SOP implementation and team leadership. Streamlined operations and optimized inventory management, enhancing customer satisfaction and reducing costs. Retail experience includes customer service, payment processing, and sales, driving organizational success.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Production Manager
Burger King
Houston
03.2024 - Current
- Streamlined daily operations to enhance workflow efficiency.
- Coordinated inventory management, optimizing stock levels and reducing waste.
- Implemented standard operating procedures for quality control and safety compliance.
- Resolved customer complaints swiftly to uphold high satisfaction rates.
- Trained staff in food handling procedures, ensuring adherence to safety standards.
- Managed materials efficiently, meeting production goals and satisfying customer demands.
- Monitored cash drawers during checkouts, verifying adequate cash supply and accuracy.
- Performed regular reconciliation of cash drawers to ensure fund accuracy.
Cashier Team Lead
South West Bills
Houston
04.2016 - 2019
- Supervised cashiers to ensure efficient customer service and accurate transactions.
- Trained new staff on register operations and customer interaction techniques.
- Assisted customers with inquiries and resolved issues promptly and effectively.
- Created detailed schedules for team members to ensure adequate coverage during busy shifts. to optimize coverage during peak hours.
- Managed cash drawer audits and reconciliations for accuracy and security.
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Developed training materials for new cashier onboarding processes.
- Promoted a positive team environment through effective communication and support.
- Performed daily opening and closing procedures for the register area.
- Implemented inventory tracking procedures for merchandise restocking needs.
Education
Associate of Applied Science - Business Administration And Management
Florida Career College
Houston, TX06-2022
Skills
- SOP implementation
- Inventory control
- Production scheduling
- Inventory replenishment and inventory control
- Cash drawer reconciliation
- Team leadership
- Staff training and development
- Customer service
- Problem resolution and conflict management
- Detail orientation
- Time optimization strategies
- Effective communication skills
Certification
- Business Administration
- Serve Safe Certification
- OSHA Certified
Timeline
Production Manager
Burger King
03.2024 - Current
Cashier Team Lead
South West Bills
04.2016 - 2019
Associate of Applied Science - Business Administration And Management
Florida Career College