Lysandra Fisher

As a Customer Experience Consultant, I collaborated with cross-functional teams to deliver comprehensive client solutions for customers. I provided post-implementation support to ensure long-term success. Consistently improved client satisfaction by managing multiple projects and meeting deadlines. In my short time with CarMax, I believe I have delivered outstanding service to maintain and extend client relationships for future opportunities.

As a National Treatment Booking Specialist, I optimized clinic scheduling, conducted staff training and managed operations across 14+ clinics. Proficient in CRM software like Salesforce, HubSpot and Zoho with additional experience in Power BI. Coordinated and optimized appointment scheduling to enhance clinic utilization and customer satisfaction for 14+ clinics. Collaborated weekly with Senior Management and Medical Providers, consistently ranking in the top at performance to achieve retention goals. Conducted Data Analysis for strategic decision making and concurrently led employee training programs to elevate skills and ensure organizational standards.

In my tenure as a nanny, I effectively communicated with parents, meeting children's basic needs and creating a stimulating learning environment for up to five children, fostering cognitive and creative growth through age-appropriate activities. Over eight years, I collaborated with numerous families, and can readily provide references upon request.

Answered phone calls and addressed customer inquiries. Acted as the first point of contact, setting appointments for prospective clients. Built rapport with callers to support retention goals. Developed strong relationships with employees, fostering an atmosphere of trust for open dialogue about scheduling preferences and concerns.

Conducted staff training to enhance technical skills and professional growth. Improved operational efficiency with new workflows and procedures. Ensured project quality assurance, exceeding client expectations. Prioritized employee well-being by adhering to safety protocols.

Handled customer complaints professionally, achieving satisfactory outcomes and positive feedback. Responded to calls and emails, providing accurate product and service information. Maintained high product knowledge and offered technical support to solve issues.