Lysandra Matos
Summary
Adept at fostering client engagement and maintaining case information confidentiality, I significantly reduced client wait times at the Department of Human Services. My background includes developing crisis intervention strategies at Lancaster General Hospital, showcasing my ability to blend hard skills like client advocacy with soft skills such as highly effective communication.
Bilingual fluent in English and Spanish. Medical interpreter for 20 plus years.
Overview
18
18
years of professional experience
Work History
Case Worker
Department of Human Services
01.2023 - Current
- Assessed needs of each client and recommended appropriate services and resources.
- Monitored case progress for timely completion and compliance with applicable regulations.
- Established trusting relationships with clients, fostering open communication and rapport building.
- Assessed and evaluated clients' needs, determined eligibility for services, and developed individualized plans.
- Maintained high level of client confidentiality, following strict guidelines, and recommendations.
- Facilitated client access to community resources, promoting self-sufficiency and independence.
- Reduced client wait times for services with efficient case load management.
- Assisted clients in identifying community resources and connecting with appropriate services.
Resolution Coordinator- Behavioral Health
Lancaster General Hospital
11.2020 - 01.2023
- Provided training sessions for staff members on best practices in mental health support services, enhancing overall team capacity to address client needs effectively.
- Served as a subject matter expert on mental health resources, providing guidance to colleagues and stakeholders within the organization.
- Developed effective crisis intervention strategies, ensuring the safety and well-being of the community members at risk.
- Maintained accurate records of client contacts and interventions, ensuring compliance with regulatory requirements and facilitating data-driven decision making.
- Expanded community awareness of mental health services through organizing outreach events, information sessions, and workshops.
- Streamlined referral processes to ensure timely access to appropriate services for clients in need.
- Provided clients with recommendations to community resources.
- Communicated with patients, ensuring that medical information was kept private.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
Cardiovascular Tech-
Lancaster General Hospital
01.2017 - 11.2020
- Maintained a clean and organized work environment by following proper sterilization procedures for instruments used in invasive cardiac testing.
- Improved team collaboration with physicians, nurses, and other healthcare professionals to provide comprehensive patient care.
- Inspected, maintained, and adjusted cardiology equipment to maintain optimal functionality and diagnostic usefulness.
- Employed specialized procedural knowledge and equipment to test and document patient cardiac activity.
- Documented vascular data such as edema, oxygen saturation, and blood pressure to contribute to accurate diagnoses.
- Tracked findings of procedures such as EKGs using manual and automated recording devices.
- Reduced patient anxiety by providing compassionate care and support during cardiac diagnostic procedures.
- Strengthened communication within the team during emergency situations, resulting in faster response times and efficient use of resources.
- Ensured patient safety by adhering to established protocols and guidelines during invasive and non-invasive procedures.
- Promoted patient satisfaction by providing clear explanations of procedures, addressing concerns, and ensuring comfort throughout the process.
Patient Care Technician
Lancaster General Hospital
10.2007 - 02.2017
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Reduced stress for patients and families through effective communication and empathetic support.
- Recognized potential emergencies promptly, initiating appropriate action to stabilize patients until further assistance arrived.
- Provided emotional support to patients and families, easing their stress and anxiety during hospital stays.
- Educated patients on self-care techniques and post-discharge instructions, empowering them to take control of their own health maintenance.
- Supported optimal wound healing by skillfully changing dressings and monitoring for signs of infection or complications.
- Facilitated patient mobility and recovery with guided exercises and ambulation support.
Education
Associate of Science - Nursing
Institute of Technology
Puerto Rico05-2006
No Degree - Medico Records
Colegio Mayor Teo.
Puerto Rico05-2003
Skills
- Case information confidentiality
- Client interaction
- Highly effective communication
- Client advocacy
- Client engagement
- Professional boundaries
- Ethical practice
Accomplishments
- Documented and resolved case issues which led to client obtaining their benefits in adequate timing.
Languages
Spanish
Native or Bilingual
Timeline
Case Worker
Department of Human Services
01.2023 - Current
Resolution Coordinator- Behavioral Health
Lancaster General Hospital
11.2020 - 01.2023
Cardiovascular Tech-
Lancaster General Hospital
01.2017 - 11.2020
Patient Care Technician
Lancaster General Hospital
10.2007 - 02.2017
Associate of Science - Nursing
Institute of Technology
No Degree - Medico Records
Colegio Mayor Teo.
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