LYSANDRA OWENS
Mount Pleasant,WI
Summary
Results-driven customer service and administrative professional with a solid track record at H&R BLOCK and other esteemed organizations. Demonstrated expertise in client retention strategies and payment processing, utilizing advanced proficiency in Microsoft 365. Notable for exceptional interpersonal skills and a commitment to meeting tight deadlines, contributing to enhanced client satisfaction and operational efficiency.
Overview
15
15
years of professional experience
Work History
Seasonal-Client Service Professional & Call Center Agent
H&R BLOCK
Racine, WI
01.2023 - Current
- Answer and screen calls
- Process service payments
- Schedule appoints & data entry
- Communicate through Microsoft Teams
- Match customers with appropriate tax professional
Remote Treasurer
INDEPENDENT LIVING COUNCIL OF WI
05.2022 - Current
- Develop budgets for Non-profit organization
- Data entry and tracking invoices in Excel
- Develop State Plan for Independent Living Council
- Create and present training materials
- Communicate through Microsoft Outlook and Teams
Representative Payee Assistant
SOCIETY’S ASSETS
Racine, WI
01.2021 - 12.2021
- Reconciled bank account and verified bank deposits
- Accurately entered and verified billing data
- Managed multiple workloads by navigating through multiple computer applications
Stay-at-Home Parent
Nonesuch
Richland Springs, VA
01.2010 - 05.2019
- Setting and maintaining a household budget
- Scheduling travel arrangements
- Assisting seniors with insurance claims
- Completed online college courses
- Recognized by management for providing exceptional customer service.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Completed day-to-day duties accurately and efficiently.
- Managed household errands and other essential duties.
- Assisted with customer requests and answered questions to improve satisfaction.
Education
Associates Degree of Arts -
CONCORDIA UNIVERSITY
Mequon, WI01.2013
Skills
- Microsoft 365
- Customer Service
- Scheduling
- Organized
- Meeting deadlines
- Administrative tasks
- Strong interpersonal skills
- Client retention strategies
- Account management
- Call center experience
- Payment processing
References
References available upon request.
Timeline
Seasonal-Client Service Professional & Call Center Agent
H&R BLOCK
01.2023 - Current
Remote Treasurer
INDEPENDENT LIVING COUNCIL OF WI
05.2022 - Current
Representative Payee Assistant
SOCIETY’S ASSETS
01.2021 - 12.2021
Stay-at-Home Parent
Nonesuch
01.2010 - 05.2019
Associates Degree of Arts -
CONCORDIA UNIVERSITY
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