Lysandra Santos
Allentown,PA
Summary
Innovative Project Manager, successful in leading and directing projects from inception to launch. Confident in leading team members, managing schedules and coordinating resources. Keeps projects on-track with decisive supervision and quick problem-solving. Persuasive in communicating and negotiating with internal team members, vendors and other stakeholders.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
Work History
PROJECT MANAGER
Valley Health Partners
2022.01 - Current
- Championed continuous improvement initiatives within the team by identifying and executing on opportunities for operational enhancements.
- Streamlined operational processes by identifying inefficiencies and implementing effective solutions.
- Implemented cost-saving measures, optimizing budgets without compromising on quality or performance.
- Reduced project completion times with thorough planning and efficient resource allocation.
- Organized regular stakeholder meetings to provide status updates and solicit feedback on ongoing projects actively managed by the team.
- Enhanced communication between departments to facilitate seamless project handovers and minimize delays.
PRE-ENGAGEMENT SPECIALIST
Lehigh Valley Health Network
2019.01 - 2022.01
- Conducted regular follow-ups with clients to ensure satisfaction and address any concerns that may arise.
- Introduced creative solutions for streamlining internal processes, leading to improved efficiency within the team.
- Assisted in developing marketing materials geared towards increasing customer engagement levels across various channels.
- Built strong relationships with clients through active listening and empathy, resulting in increased loyalty and retention.
- Coordinated with other departments within the organization when necessary, fostering an environment of collaboration towards shared objectives related to customer success.
- Analyzed data to identify trends and opportunities for improvement in customer engagement processes.
PATIENT CARE ASSISTANT
St. Luke's University Hospital
2017.01 - 2019.01
- Demonstrated strong teamwork skills by collaborating effectively with colleagues and other healthcare professionals to achieve optimal patient outcomes.
- Contributed to a safe and hygienic environment by maintaining cleanliness of patient rooms and common areas.
- Provided emotional support to patients during difficult moments, fostering trust and rapport.
- Educated patients on personal hygiene practices, promoting self-care skills for long-term wellbeing.
- Assisted nurses with daily patient care tasks, ensuring timely and efficient medical support.
- Facilitated effective communication between patients, families, and healthcare staff to ensure understanding and address concerns.
- Supported needs of 80+ residents under long-term care
Education
Master of Science in Health Administration -
PENN STATE UNIVERSITY
Center Valley, PA 2019.01 - 2021.05
Bachelor of Science in Healthcare Policy and Administration -
PENN STATE UNIVERSITY
Center Valley 2017.08 - 2019.05
Skills
Logistics Management
Strategic Planning
Project Development
Risk Management
Business Analysis
Data Analysis
Logistics Management
Root Cause Analysis
Websites
Certification
Medicaid 101, CMS Training, Senior Policy
Additional Information
Project Title: Surgery Opioid Tracker
Organization Primary Focus: Healthcare
Approach/Methodology: Waterfall Surgery Opioid Tracker
Project Title: No Primary Care Provider Program
Organization Primary Focus: Healthcare
Approach/Methodology: Waterfall
Project Title: Decrease of Patient Population in Behavioral Health Work Queue
Organization Primary Focus: Healthcare
Approach/Methodology: Agile
Project Title: Operationalized of Diabetes Team Pathway
Organization Primary Focus: Healthcare
Approach/Methodology: Waterfall
Timeline
PROJECT MANAGER
Valley Health Partners
2022.01 - Current
Master of Science in Health Administration -
PENN STATE UNIVERSITY
2019.01 - 2021.05
PRE-ENGAGEMENT SPECIALIST
Lehigh Valley Health Network
2019.01 - 2022.01
Medicaid 101, CMS Training, Senior Policy
2018-01
Bachelor of Science in Healthcare Policy and Administration -
PENN STATE UNIVERSITY
2017.08 - 2019.05
PATIENT CARE ASSISTANT
St. Luke's University Hospital
2017.01 - 2019.01