Lysbeth Velez
Kissimmee,FL
Summary
Dynamic professional with extensive experience in customer service and team collaboration. Proven ability to resolve complex issues and enhance guest satisfaction through effective communication. Skilled in managing operations and maintaining high-quality standards, ensuring seamless experiences while fostering a positive environment for both staff and customers. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Hardworking professional helps teachers and staff with clerical or classroom needs. Brings focused and reliable approach with good technical knowledge and willingness to take on any task. Supportive and organized with good multitasking skills.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Lead/Valet Cashier
Towne Park
Orlando , FL
02.2022 - Current
- Issued ticket stubs and gave customers matching stub for locating parked vehicles.
- Notated damages to vehicles to reduce exposure to risk and lawsuits.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Informed guests of location of hotel reception, concierge and lounges.
- Responded to questions about local area and company services.
- Assisted in training new employees on valet operations and procedures.
- Reported unusual or unsafe situations to security for immediate attention.
- Kept digital logs updated with cars, locations and special customer information.
- Verified identification documents from drivers prior to releasing vehicles back into their possession.
- Handled account payments, collected cash and processed credit card charges.
- Greeted guests and answered questions about valet service, directions and local attractions.
- Created exceptional customer service by delivering safe, seamless and prompt parking experiences.
- Greeted guests, explained valet procedures and answered questions to drive satisfaction and repeat business.
Customer Service Associate
CVS Pharmacy
Celebration, FL
03.2020 - 02.2022
- Resolved customer inquiries in a timely manner.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Kept work area neat, clean, and well-stocked at all times.
- Addressed customer questions and concerns regarding products and services.
Assistant Teacher
KinderCare Learning Centers
Celebration, FL
09.2007 - 10.2014
- Assembled instructional materials for children's projects and play-time.
- Tutored students requiring extra help and gave additional practice work to help improve concept understanding.
- Met with administrators and department team members to work on curriculum planning and assessment methods.
- Collaborated with other staff members to ensure student success.
- Met with parents and guardians to discuss students' progress and areas requiring improvement.
Education
GED -
Penn Foster High School
Scranton, PA06-2018
Skills
- Patient care
- Infection control
- Patient assessment
- Time management
- Customer service
- Team collaboration
- Communication skills
- Teamwork
Certification
NURSING ASSISTANT,2025 AMERICAN VOCATIONAL ACADEMY Certified Nursing Assistant (CNA), in progress BLS AMERICAN RED CROSS 2025
Timeline
Lead/Valet Cashier
Towne Park
02.2022 - Current
Customer Service Associate
CVS Pharmacy
03.2020 - 02.2022
Assistant Teacher
KinderCare Learning Centers
09.2007 - 10.2014
GED -
Penn Foster High School
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