Summary
Overview
Work History
Education
Skills
Personal Information
Core Services
Languages
Timeline
Generic

LYZ LEHOUX

Jupiter,FL

Summary

Bilingual Senior Consultant | Project & Program Management | ERP/CRM Finance Transformation Remote (US / Europe / International) | Fluent in English & French

Overview

18
18
years of professional experience

Work History

Project Management Office

Fullsteam
03.2025 - Current
  • Orchestrated the integration of Zuora with SalesForce, NetSuite, and CPQ for over 90 entities.

PMO Functional – Finance

Hear USA - WSA France
03.2023 - 03.2025
  • Designed conceptual frameworks, testing protocols, training documentation, implementation plans, and project management strategies
  • Integrated operational and manufacturing orders with overall financial integration from legacy systems
  • Facilitated the transition of Shared Services to Accenture in the Philippines
  • Supported systems and tools including NetSuite, Brex, SalesForce, Zuora, Jira, Smartsheet, PMBOK, Agile methodologies, and Prosci.

Workday Expert Consultant

Veterans Hospital Care
11.2022 - 03.2023
  • Enhanced Workday processes through improvements and corrective actions following the Go Live phase specifically supply chain and payroll.
  • Advised the supply chain team and payroll on best practices to optimize workflows and efficiencies.

Consultant / PMO / Process Improvement

Spring Big and Bright Mountain
03.2022 - 03.2023
  • Reported directly to the VP of Finance
  • Executed the implementation of Financial Force and its integration with SalesForce
  • Developed custom reporting frameworks for financial consolidation and analytics.

Vice President Shared Services Operations

Cross Country Healthcare
02.2021 - 03.2022
  • Oversaw the 'Order to Cash' process and managed the call center operations for the entire corporation.
  • Led the Shared Services Operations teams, which included Payroll (processing 12,000 weekly payrolls), Billing (handling 35,000 monthly invoices), Cash Application, Collection, and Customer Service, ensuring alignment with defined service level agreements (SLAs).
  • Implemented the DnBi accounts receivable platform to centralize data from multiple systems and optimize collections to meet cash flow demands, ensuring a seamless transition for Shared Services abroad in India.
  • Cultivated a culture of continuous improvement within Shared Services, motivating teams to identify opportunities for automation and optimization.
  • Achieved sustained growth exceeding 100% in 2021 while maintaining operational targets.
  • Utilized systems and tools including Great Plains, Smartsheet, Power BI, Ceridian, PeopleSoft, DnBi, and Prosci.

Associate Director Procurement

Humana – Conviva
05.2018 - 02.2021
  • Developed and maintained optimization strategies for 'Source to Pay' and 'Supply Chain' processes, re-engineering the Supply Chain Practice to integrate evolving technologies and manage risk effectively.
  • Oversaw planning, organization, training, and implementation of Workday Procurement, Contract/Vendor Management, Customer Services (inbound/outbound calls), Accounts Payable, Vendor Portal, and HCM payroll deployment.
  • Collaborated with cross-functional teams (HR, Legal, IT, Operations) to craft best practices and streamline onboarding processes with a global scope.
  • Improved performance through data analytics, allowing operational teams to meet monthly targets while reducing the workforce from 25 to 16 employees within a year. Of Go Live and Covid
  • Managed regulatory year-end reporting for W-2 (USA), R1 and T4, CSST, and union reporting (Canada).
  • Reviewed and assessed the effectiveness of existing applications, developing new strategies to leverage system improvements with continuous monitoring and business intelligence tools.
  • Utilized systems and tools such as Workday Finance Suite, Adaptive, Contract Management (CLM), and RFQ/RFP processes.

Expert Consultant

Robert Half
07.2017 - 05.2018
  • Delivered strategic consultation services to high-profile clients including LabCorp, Aesthetic Systems, and the City of West Palm Beach.
  • Redesigned supply chain workflows for LabCorp, enhancing lab specimen productivity by 40% within one year.
  • Optimized LabCorp's automated packing operations to include auto-replenishment of goods via drop shipping, reducing used space by 50% and increasing cash flow by 20%, while enhancing employee workspace capacity.
  • Implemented an integrated ERP system within Aesthetic Systems' consortium of services (medical clinics, distribution, online products), which built key interfaces with Facebook and automated billing and payment processes, resulting in a 24% increase in online sales, employing Agile methodologies.
  • Reduced Microsoft Office licensing costs by $1.5M through comprehensive network activities and license reviews using business intelligence tools and capital projects versus Hyperion budgets.
  • Identified and secured savings opportunities by streamlining unfulfilled open POs, returning $19M to the budget.

Senior Director, Process Excellence

G4S Secure Solutions
06.2014 - 07.2017
  • Appointed by the CFO to the newly created role, responsible for providing expert consultation and oversight in redesigning the Governance Framework for North American Shared Services.
  • Launched operational excellence initiatives, designing and executing a Governance Framework compliant with corporate finance audit requirements across Finance, Shared Services, IT, and Information Systems, achieving a 20% reduction in internal audit review time and positively impacting audit outcomes.
  • Developed Risk and Control Self-Assessment (RCSA) processes for North America, leading to flawless audits for the first time in company history.
  • Facilitated enhanced information transparency through the design of KPIs with Power BI and data dashboards, which decreased outstanding receivables by $5MM and reduced Days Sales Outstanding (DSO) by 5 days.
  • Implemented robotic tools for streaming mega datasets with Power BI, effectively managing bank data, ERP, and contract hours paid versus billed.
  • Realized overall savings of $3M in six months and achieved $500K in discounts from proactive measures.

Executive Risk and Business Consultant

Protiviti
09.2013 - 06.2014
  • Provided consulting solutions encompassing internal audit, supply chain, technology, process improvement, and data analytics.
  • Executed project deliverables, coordinated communications with project teams, managed staffing requirements, and facilitated job planning and scheduling.
  • Automated the escalation process for error handling in data integration from various platforms into Hyperion (Johnson & Johnson).
  • Engineered process flow escalations to ensure legacy systems could detect unexpected program errors, establishing severity levels for prompt action by stakeholders, which reduced error rates by 65% and instituted a proper 'try-catch' process for correcting delinquent data (Johnson & Johnson).
  • Oversaw Sarbanes-Oxley (SOX) effectiveness alongside the E&Y team for review testing over three years, as mandated by the SEC.

Head of Groups/Audits, Compliance, Cash, Risk Management

Garda World
11.2007 - 09.2013
  • Managed global risk, cash logistics, and security services during the acquisition of nine security corporations worldwide, ensuring effective expansion and consolidation of cash services.
  • Directed a team of 125 employees globally.
  • Achieved ISAE 3402 Type I & II (SAS 70-PCI) international compliance certification seven times for cash and treasury management, adhering to BSA and PCI regulatory requirements.
  • Reduced bank claims from $17MM to $3MM by implementing consolidated data strategies.
  • Deployed a call center for customer service operations across Canada, USA, UAE, and the UK, handling both inbound and outbound communications.
  • Lowered SLA penalties by $350K by automating reporting processes and enforcing strict deadlines, which led to a 70% improvement in error handling responsiveness and on-time delivery.
  • Established a business intelligence infrastructure to consolidate SLA adherence, lead times, investigations, routing, and discrepancies in ATMs.
  • Utilized systems and tools such as Access, NetSuite, Money Manager, TeamMate, and banking reporting tools.

Education

Master's degree - Internal Audit Management

Université du Québec à Montréal (UQAM)
05.2011

Green Belt Certified -

Six Sigma Institute
01.2021

Skills

  • Scope management
  • Cost control
  • Project planning
  • Meeting facilitation

Personal Information

  • Title: Project Management
  • Availability: Remote (US / Europe / International)

Core Services

  • ERP & Finance Systems Implementation, Workday, Zuora, FinancialForce (Certinia), Business Central, NetSuite, DnBi, Salesforce integrations
  • Finance Transformation & Shared Services, Post-merger integrations, global payroll, billing, AR/AP, order-to-cash, cash flow optimization
  • Change Management & PMO Leadership, Prosci, Agile, PMBOK, training, stakeholder alignment, organizational adoption
  • Process Optimization & Business Intelligence, Lean Six Sigma Green Belt, KPI dashboards (Power BI, Smartsheet, Jira), reduce costs, improve performance

Languages

French
Native or Bilingual
English
Native or Bilingual

Timeline

Project Management Office

Fullsteam
03.2025 - Current

PMO Functional – Finance

Hear USA - WSA France
03.2023 - 03.2025

Workday Expert Consultant

Veterans Hospital Care
11.2022 - 03.2023

Consultant / PMO / Process Improvement

Spring Big and Bright Mountain
03.2022 - 03.2023

Vice President Shared Services Operations

Cross Country Healthcare
02.2021 - 03.2022

Associate Director Procurement

Humana – Conviva
05.2018 - 02.2021

Expert Consultant

Robert Half
07.2017 - 05.2018

Senior Director, Process Excellence

G4S Secure Solutions
06.2014 - 07.2017

Executive Risk and Business Consultant

Protiviti
09.2013 - 06.2014

Head of Groups/Audits, Compliance, Cash, Risk Management

Garda World
11.2007 - 09.2013

Green Belt Certified -

Six Sigma Institute

Master's degree - Internal Audit Management

Université du Québec à Montréal (UQAM)

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