Lyshanna McMorris

Seasoned sales and customer success leader with 15+ years of demonstrated success in B2B SaaS, digital marketing, operations, and client relationship management. Proven expertise in leading full sales cycles, optimizing operational efficiency, and cultivating strategic partnerships that drive sustainable revenue growth. Skilled at translating complex business challenges into actionable, data-driven solutions through cross-functional collaboration. Recognized for consistently exceeding performance targets, improving customer retention, and enabling scalable growth in fast-paced, client-centric environments. Dedicated to empowering teams and clients through effective communication, mentorship, and strategic planning.

• Google Ads Search Certification – YP / Google (2023)
• Salesforce Sales Operations Certificate – THRYV / Salesforce (2024)
• Certified Inside Sales Professional (CISP) – THRYV (2022)
• Software Sales Certificate – THRYV (2024)

• President’s Circle CEO Trip Qualifier (2020, 2022)
  Selected for an elite recognition trip awarded to high-impact contributors with sustained performance in revenue growth, client expansion, and team collaboration.
• Winner’s Circle Award (3-Time Recipient – 2017, 2020, 2022)
  Recognized among the top 5% of national sales performers for exceeding annual revenue targets and customer satisfaction metrics.
• Client Engagement Excellence Award (2021–2023)
  Honored for exceptional client retention, onboarding success, and consistently achieving top-tier Net Promoter Scores (NPS).
• 6 Pack Club Award (2021–2023)
  Achieved quarterly performance benchmarks in six or more categories, including upsell/cross-sell success, contract renewals, and client lifecycle management.

Dear Hiring Manager,

I'm writing to express my interest in opportunities where I can contribute my 20+ years of experience in sales, account management, and customer success, most recently as a Success Manager at THRYV Inc. I bring a strong track record in B2B SaaS, digital and print advertising, and lifecycle program management, built through years of evolving with a company that transformed from AT&T to YP to THRYV.

Throughout my career, I've partnered with SMB to craft and implement integrated marketing solutions, including SaaS-based tools for CRM, SEO/SEM, listings management, and lead generation. Whether delivering personalized onboarding, leading data-driven solutions, or collaborating cross-functionally to improve product adoption, I've remained committed to long-term client success. My expertise with platforms like Salesforce and Gainsight has allowed me to uncover insights that strengthen relationships, improve client retention, and drive renewals, upsells, and scalable growth.

After more than two decades of continuous service, navigating company transitions, acquisitions, and restructuring, I made the thoughtful decision to step away following THRYV's recent company-wide restructure, as the company's new direction no longer aligned with my long-term career growth goals. I used this opportunity to take a well-earned break and spend time visiting my daughter, who is currently attending Charles R. Drew University of Medicine and Science. That time away allowed me to reset, recharge, and reflect, and I'm now eager to embrace new challenges that align with both my personal and professional growth goals.

I'm particularly drawn to organizations that prioritize meaningful customer engagement and adopt innovative, tech-forward solutions. With a solid foundation in B2B Saas sales, client retention, and lifecycle program management, I'm confident in my ability to support your team and contribute to lasting client success.

Thank you for considering my application. I would love the opportunity to bring my experience, strategic mindset, and customer-first philosophy to your organization.

Sincerely,
Lyshanna McMorris