Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Lyshaya Wright

North Las Vegas

Summary

Motivated and dedicated professional seeking a position where I can apply my leadership, customer service expertise, and problem-solving skills to contribute to team success and grow within a dynamic company.

Overview

19
19
years of professional experience

Work History

Bingo Supervisor

Red Rock Resort and Spa
Las Vegas
04.2017 - Current
  • Supervises and directs daily casino operations.
  • Approve jackpots and payouts and ensures all proper paper is completed.
  • Ensuring compliance with state and federal gaming regulations.
  • Day to day decision making and handling any guest complaints.
  • Creating work schedules and task delegation throughout the day.

Rural Mail Carrier

USPS
Killeen
10.2014 - 02.2017
  • Specializes in picking up and delivering mail or parcels within a particular rural area.
  • Primarily responsible for ensuring that clients will receive the correct packages on time.
  • Coordinate with logistics managers, abide by the traffics laws and regulations, communicate with clients and acquire their signature upon a transaction, and monitor the company vehicle by conducting maintenance checks.
  • Maintaining an accurate record of all deliveries, even the missed and attempted ones.

Food and Beverage Supervisor

Sam's Town Casino
Las Vegas
05.2012 - 09.2014
  • Plan, supervise and control various operations, working closely and supporting the food and beverage manager.
  • Anticipate guests' needs, respond promptly, acknowledge all guests and resolve complaints, ensuring guest satisfaction.
  • Constant effective communication with managers and supervisors regarding any guest or staff issues.
  • Encourage and motivate staff with a positive attitude.
  • Operate POS and maintain security of system.
  • Maintain excellent product knowledge.
  • Prepare weekly staff scheduling if need be.
  • Ensure all front of house staff adhere to the companies code of conduct' and 'standard operating procedures.

Food and Beverage Supervisor

Caesars Entertainment Horseshoe Casino
Hammond
04.2006 - 05.2012
  • Plan, supervise and control various operations, working closely and supporting the food and beverage manager.
  • Anticipate guests' needs, respond promptly, acknowledge all guests and resolve complaints, ensuring guest satisfaction.
  • Constant effective communication with managers and supervisors regarding any guest or staff issues.
  • Encourage and motivate staff with a positive attitude.
  • Operate POS and maintain security of system.
  • Maintain excellent product knowledge.
  • Prepare weekly staff scheduling if need be.
  • Ensure all front of house staff adhere to the companies code of conduct' and 'standard operating procedures.

Education

High School Diploma - General Studies

Thornwood High School
South Holland, IL
05.2012

Skills

  • Regulatory compliance
  • Schedule management
  • Guest relations
  • Operational oversight
  • Staff training
  • Effective communication
  • Problem solving
  • Team leadership
  • Conflict resolution
  • Positive reinforcement
  • Time management
  • Team building
  • Coaching and mentoring
  • Expectation setting
  • Employee motivation
  • Attention to detail
  • Strategic planning
  • Decision-making
  • Staff development
  • Goal oriented
  • Complex Problem-solving

References

  • Lakeita Ahern, Director of ancillary gaming, (702) 717-6758
  • Christal Thomas, Bingo Manager Station Casinos, (725) 235-0858

Timeline

Bingo Supervisor

Red Rock Resort and Spa
04.2017 - Current

Rural Mail Carrier

USPS
10.2014 - 02.2017

Food and Beverage Supervisor

Sam's Town Casino
05.2012 - 09.2014

Food and Beverage Supervisor

Caesars Entertainment Horseshoe Casino
04.2006 - 05.2012

High School Diploma - General Studies

Thornwood High School

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