Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Lysie Harder

Summary

Proven Unit Secretary at Harsha Behavioral Center, adept in HIPAA compliance and patient care coordination, significantly enhancing patient satisfaction. Skilled in strong organization and customer service, demonstrated through successful training of new staff and streamlining administrative processes. Achieved notable improvements in workflow efficiency and patient experience.

Diligent [Desired Position] with strong background in administrative support within healthcare settings. Proven ability to manage patient records efficiently while ensuring compliance with confidentiality standards. Demonstrated proficiency in multitasking and communication skills, enhancing team collaboration and patient care.

Overview

25
25
years of professional experience

Work History

Unit Secretary

Harsha Behavioral Center
02.2017 - Current
  • Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
  • Managed incoming calls and directed to appropriate department.
  • Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
  • Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
  • Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
  • Maintained rapport with physicians, nurse,s and other healthcare personnel.

ER Registrar

Sidney & Lois Eskenazi Hospital
11.2007 - 07.2011
  • Used electronic systems to enter provider orders and retrieve test results.
  • Assisted in the implementation of new electronic health record system, optimizing workflow and data accuracy.
  • Collaborated with medical staff to ensure timely treatment for critically ill patients.
  • Reviewed and updated emergency room protocols regularly, ensuring compliance with changing industry standards and guidelines.

Patient Registrar/Radiology Dept/Admissions Coordinator

Holy Family Medical Center
03.2000 - 03.2005
  • Ensured patient privacy and confidentiality, adhering to HIPAA regulations in handling sensitive personal information.
  • Trained new Patient Registrars on best practices, fostering consistency in work quality across the team members.
  • Facilitated timely check-in by greeting visitors and establishing purpose of visits.
  • Enhanced data accuracy by diligently verifying insurance coverage, demographic information, and other essential details.
  • Reduced wait times for patients by expediting the check-in process through proficient multitasking abilities.
  • Managed high-stress situations calmly and professionally while prioritizing multiple competing demands during peak hours or emergency situations.
  • Collected and processed co-payments and out-of-pocket charges using [Software].
  • Imaged and scanned patient and registration documentation into electronic patient records.
  • Maintained a well-organized work environment, ensuring easy access to necessary documents and materials for efficient daily operations.
  • Contributed to a positive patient experience by providing exceptional customer service and addressing any concerns or questions throughout their visit.
  • Assisted in improving departmental workflows with timely completion of daily tasks such as updating patient records and scheduling appointments.
  • Gathered demographic and insurance information to register patients for medical appointments.
  • Verified insurance coverage to confirm patient coverage for necessary medical services.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Secured patient privacy by learning and following HIPAA regulations to keep organization compliant with relevant laws.
  • Prepared patient charts before visits to facilitate easy access to relevant information for healthcare providers.

Education

Tilden High School
Chicago, IL

Skills

  • Incoming call reception
  • Strong organization
  • Customer service
  • Telephone reception
  • HIPAA compliance
  • Patient chart maintenance
  • Unit secretary training

Languages

Spanish
Native or Bilingual

Timeline

Unit Secretary

Harsha Behavioral Center
02.2017 - Current

ER Registrar

Sidney & Lois Eskenazi Hospital
11.2007 - 07.2011

Patient Registrar/Radiology Dept/Admissions Coordinator

Holy Family Medical Center
03.2000 - 03.2005

Tilden High School

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Lysie Harder