Lysondra Brooks
Retail Associate
Olympia,WA
Summary
Friendly energetic sales associate with reputation for exceeding performance and sales benchmarks in retail settings. Expertise in customer service and support positions. Independent worker with great communication and organizational skills. Comfortable collaborating in team environments. Excel at adapting to multiple positions quickly from working multiple departments registers maintaining product knowledge for each to back end tasks such as fulfillment and unloading trucks.
Overview
5
5
years of professional experience
Work History
Retail Sales Associate
Macys
Olympia, WA
10.2018 - Current
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Fielded questions and solved problems by informing customers of current promotions and store policies.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
- Stocked merchandise, clearly labeling items, arranging according to size or color and preparing attractive displays.
- Used POS system to process sales, returns, online orders and gift card activations.
- Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer.
- Unloaded incoming trucks and properly staged inventory for processing.
- Received and reviewed new orders, located requested merchandise and promptly initiated processing.
- Disposed of damaged or defective items or coordinated returns to vendors for covered items.
Seasonal Worker
Target
Olympia, WA
10.2019 - 01.2020
- Assisted customers by answering questions and fulfilling requests.
- Answered questions about store policies and concerns to support positive customer experiences.
- Folded and arranged softline merchandise in attractive displays to drive sales.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
Education
GED -
Skills
Store opening and closing
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