Alyssa Peay
Fairview,TN
Summary
A driven experienced worker who excels at juggling multiple task and working under pressure. Broad industry experience including retail, customer service, logistics and a professional who excels in fast past work environment. Extensive experienced in customer service, merchandising, POS systems, and cash handling.
Overview
4
4
years of professional experience
Work History
Lead Customer Service Representative
Ups Store
02.2022 - Current
- Enhanced customer satisfaction by efficiently resolving complex issues and providing timely solutions.
- Managed a team of customer service representatives, consistently achieving performance targets and goals.
- Established positive relationships with clients through regular follow-ups and personalized service offerings.
- Exceeded sales targets by upselling products or services during routine customer interactions.
- Successfully managed multiple priority tasks while maintaining excellent attention to detail under tight deadlines.
- Responded to customer calls and emails to answer questions about products and services.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded proactively and positively to rapid change.
- Sought ways to improve processes and services provided.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Managed timely and effective replacement of damaged or missing products.
Waitress
Somerby Senior Living
12.2020 - 02.2022
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
- Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
- Assisted in training new waitstaff, sharing best practices and improving overall team performance.
- Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Cashier Team Lead
Thortons
08.2019 - 12.2020
- Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
- Collaborated with management to develop strategies for improving the overall shopping experience.
- Maintained a clean and inviting store, contributing to an enjoyable shopping experience for customers.
- Provided backup support during high traffic periods by stepping into non-cashier roles when necessary.
- Developed strong relationships with repeat customers through friendly service interactions.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Facilitated and logged store opening, closing, and shift changes.
- Worked with floor team and managers to meet wide range of customer needs.
- Checked personal identifications during alcohol and tobacco sales.
Education
High School Diploma -
Tennessee Online Public School
Bristol, TN05.2016
Skills
- Escalation Management
- Database Maintenance
- Help Desk Support
- Customer Support
- Work Prioritization
- Safe Drops
- POS Transactions
- Trainer Mentoring
- Problem Diagnosis
- Service Recommendations
- Multitasking and Organization
- Quality Control
References
Jacob Brown- Manager at UPS
615-838-3135
Noelle Wallace- Coworker at UPS
615-674-7882
Kalli Robinson- Manager at Somerby
931-626-7908
Riley Carter- Coworker at Somerby
615-856-7546
Timeline
Lead Customer Service Representative
Ups Store
02.2022 - Current
Waitress
Somerby Senior Living
12.2020 - 02.2022
Cashier Team Lead
Thortons
08.2019 - 12.2020
High School Diploma -
Tennessee Online Public School