Lyssa Sees
Leander,TX
Summary
Experienced Grooming Salon Manager focused on client satisfaction through staff training and effective problem-solving. Committed to enhancing service quality and optimizing operations. Builds strong relationships with clients by communicating transparently about services and expectations.
Overview
9
9
years of professional experience
Work History
Grooming Salon Manager
Petco
Leander, TX
08.2020 - Current
- Supervised daily operations of grooming salon, ensuring high-quality service and client satisfaction.
- Managed scheduling for grooming appointments, optimizing staff availability and workflow efficiency.
- Trained and mentored grooming staff on best practices and customer service techniques.
- Developed training programs to enhance team skills in pet handling and grooming techniques.
- Implemented inventory management system for grooming supplies, reducing waste and improving cost control.
- Evaluated employee performance regularly, providing feedback to foster professional growth and development.
- Analyzed client feedback to identify areas for improvement, enhancing overall service quality and experience.
- Enhanced customer satisfaction by implementing efficient grooming processes and ensuring a clean, safe salon environment.
Bartender
Torchys
Cedar Park, TX
02.2017 - 03.2020
- Streamlined workflow processes during busy shifts, enhancing speed of service while maintaining quality.
- Addressed customer complaints promptly, fostering a positive atmosphere in high-pressure situations.
- Collaborated with kitchen staff to coordinate food and drink pairings, elevating overall dining experience for guests.
- Managed cash transactions accurately, ensuring compliance with financial procedures and reducing end-of-shift discrepancies.
Bartender
Cedar Park Pub
Cedar Park, TX
06.2018 - 03.2019
- Crafted a diverse range of cocktails and beverages, ensuring high-quality standards and customer satisfaction.
- Trained and mentored new bartenders on mixology techniques, safety protocols, and customer interaction strategies.
- Managed bar inventory effectively, minimizing waste while maintaining adequate stock levels for peak service times.
- Developed strong relationships with regular patrons, enhancing customer loyalty through personalized service and engagement.
Education
GED -
Leander High School
Skills
- Pet grooming techniques
- Grooming safety standards
- Employee training
- Staff management
- Performance evaluations
- Task delegation
- Appointment scheduling
- Customer service
- Team leadership
- Problem-solving
- Critical thinking
- Multitasking
- Reliability
Timeline
Grooming Salon Manager
Petco
08.2020 - Current
Bartender
Cedar Park Pub
06.2018 - 03.2019
Bartender
Torchys
02.2017 - 03.2020
GED -
Leander High School