Lyssa Waltermier
JEFFERSONVILLE,IN
Summary
Focused management professional experienced in maintaining safe and clean environments for owners and guests. Adept at handling private and confidential information with extreme care. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Residential House Manager
ResCare
05.2017 - 06.2018
- Assisted residents with daily hygiene and living tasks.
- Managed all intake and discharge paperwork and procedures for residents.
- Managed day-to-day operation of home to comply with regulations and agency standards.
- Scheduled and coordinated staff meetings to discuss policies, procedures and goals.
- Oversaw budget to manage expenditures and control costs.
- Supervised residents preparing meals and handling chores and provided constructive feedback.
- Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
Restaurant Front of House Manager
Buckhead Mountain Grill
03.2013 - 05.2017
- Resolved guests complaints while maintaining positive customer environment.
- Performed cash handling activities and secured nightly bank deposits.
- Utilized upselling techniques to maximize revenue and increase customer satisfaction.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Sales Manager
Best Way Rental
06.2011 - 03.2013
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
Store Manager
Rent-a-Center
01.2006 - 06.2011
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Education
Bachelor of Social Science - American History
Indiana University Southeast
New Albany, IN06.2025
Associates in Business - Human Resources Management
University of Kentucky
Lexington, KY06.2007
High School Diploma -
Jeffersonville High School
Jeffersonville, IN06.1991
Skills
- Event Oversight
- Expense Management
- Activity Supervision
- Quality Service
- Facility Inspections
- Safety Management
- Budget Adherence
- Financial Management
Languages
Spanish
Elementary
Timeline
Residential House Manager
ResCare
05.2017 - 06.2018
Restaurant Front of House Manager
Buckhead Mountain Grill
03.2013 - 05.2017
Sales Manager
Best Way Rental
06.2011 - 03.2013
Store Manager
Rent-a-Center
01.2006 - 06.2011
Bachelor of Social Science - American History
Indiana University Southeast
Associates in Business - Human Resources Management
University of Kentucky
High School Diploma -
Jeffersonville High School
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