Lystra E. Kelly
Actively Searching
Naugatuck,CT
Summary
Naugatuck, CT Analytical professional with hands-on experience in customer service, contract administration, and complaints handling. Credited with Master Degree in HR Management; well prepared to excel in challenging role as a Human Resources Business Partner QUALIFICATIONS SUMMARY HR Management Knowledge of employment legislation and best practices with ability to perform HR operations, implement recruitment and selection policies and procedures, and provide administrative support. Team Training & Leadership Skilled in conducting effective training and development programs and managing teams to achieve shared visions and goals. Customer Service Excellent interpersonal, presentation, customer service, and communication skills along with ability to build and maintain long-term professional relationships with employees and clients.
Overview
15
15
years of professional experience
Education
Master Degree - HR Management
University of Connecticut
Bachelor of Science - Organizational Development and Law, Women Studies
University of Connecticut
Stamford, CT05.2002
Associate of Liberal Arts - Sciences
Norwalk Community College
Work History
Quality Complaints Handling Specialist
PerkinElmer
09.2021 - 07.2022
- Analyzed and entered customer information and incidences into system
- Achieved departmental matrix for complaints resolution by 60% monthly
- Administered F1 Complaints system for global and local manufacturing site, resolving complaints backlog of more than 2000.
- Verified documentation and condition of freight to assure quality standards were achieved.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Identified issues, analyzed information and provided solutions to problems
Enterprise Contracts Specialist
PerkinElmer Life Sciences
02.2019 - 08.2021
- Managed booking/ fulfillment of contractual obligation for account, valued at $12M
- Ensured end-to-end processing and uploading of monthly invoices to customer platform
- Provided effective support in planning and delivering departmental tracking and special projects on-time and within budget
- Drove continuous improvements of contracts and services by implementing robust strategies
- Identified and addressed departmental contractual issues as s SME while delivering contractual agreements as per SLAs.
- Coordinated changes to agreement which might occur during contract lifetime.
- Inputted new information into company's database using SAP, verifying accuracy and integrity of data prior to uploading.
- Provided administrative support for several projects valued at $20M
- Used SAP and Salesforce to generate quotes and proposals for customers.
- Exceeded goals through effective task prioritization and great work ethic
- Improved operations through consistent hard work and dedication
Customer Account Coordinator
PerkinElmer Life Sciences
01.2012 - 02.2019
- Confirmed efficient processing of 50 requests per day per established SLAs by assessing and monitoring main service center email
- Examined and recorded over 100 service calls with service reports for next phase of processing while administering purchase orders and requisitions
- Evaluated and addressed issues with vendors and customers, attaining maximum satisfaction and retention
- Performed review of invoices while communicating charges in service reports and resolving discrepancies
- Arranged training/development programs for staff members on business processes and procedures to boost their knowledge and performance
- Executed departmental and enterprise procedures and policies with that focused on accomplishing set goals.
- Communicated best practices among on-site and external personnel to align efforts and goals.
- Served as facilitator between customer and other functional areas
- Made sound business decisions with minimum supervision
Timeline
Quality Complaints Handling Specialist
PerkinElmer
09.2021 - 07.2022
Enterprise Contracts Specialist
PerkinElmer Life Sciences
02.2019 - 08.2021
Customer Account Coordinator
PerkinElmer Life Sciences
01.2012 - 02.2019
Master Degree - HR Management
University of Connecticut
Bachelor of Science - Organizational Development and Law, Women Studies
University of Connecticut
Associate of Liberal Arts - Sciences
Norwalk Community College
Skills
- Record Management Systems
- Data And Report Analysis
- Quality Risk Assessment
- Employee Relations Management
- External & Internal Communications
- Compliance Management
- Accounting Support
- Inventory Systems
- Business Operations Support
- MS Office, SAP, & Service Max
- Dependable and Responsible
- Problem-Solving
- Managing Customer Complaints
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There’s no reality except the one contained within us. That’s why so many people live an unreal life. They take images outside them for reality and never allow the world within them to assert itself.
Hermann Hesse
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