Lytandris Stafford
Chicago,IL
Summary
Educated analyst versed in government area. Offering years of experience organzing, modeling and analyzing business data. Efficient, decisive and thorough professional. Excited to contribute to the agency's goals and especially drawn to the opportunity for advancement mentioned in your USAJOBS postings.
Overview
38
38
years of professional experience
Work History
Case Processing Analyst
US Department of Labor
McLean, VA
11.2020 - 06.2024
- Analytical skills, strategic thinker, self-motivated professional strong organizational and administrative skills,multitasking abilities, computer proficiency
- High level of attention to detail, strong interpersonal, communication, and customer service skills, strong grammar, spelling, and writing skills, quick learner
- Enter and review incoming applications, assessed over 1,000 employer filings and supporting documentation against applicable statutory and regulatory requirements, conducted integrity reviews (i.e., supervised recruitment), performed employer existence checks, developed and prepared case file documentations for administrative appeal processes, drafted official correspondence, maintained administrative case files, and provided recommendations to the Certifying Officer regarding the merits of the applications
- Operate with considerable judgement, initiative, and resourcefulness with minimal supervision from the Case Processing Analyst Supervisory Team Lead
- Perform a wide variety of tasks on the Temporary Labor Certification visa program possessing substantive knowledge of program administration techniques and methodologies
- Assist the Federal Staff in applying statutory, regulatory, and policy provisions to assess business necessity arguments of the employer; review employer applications and documentation failing to meet Federal regulatory or other program integrity requirements; and prepare a wide array of complex documents, correspondences, and program management reports to assess the efficiency or effectiveness of the production process
- Apply knowledge of a range of immigrant and non-immigrant related laws, regulations, legal decisions, principles, and methods applicable to the visa program sufficient to produce accurate and substantive recommendations for labour certification determination
- Maintain administrative case file documentation in an organised and accurate manner
- Prepare a variety of documents, correspondences, and reports using word processing, spreadsheet, and database software
- Assist in the validation of the business status of the employer, determine whether the number of workers requested for certification represent a bona fide job opportunity, and evaluate the necessity of employer job requirements
- Comply with all applicable immigration laws, federal regulations, program and policy guidance and standard operating procedures and provide recommendations of Federal staff regarding the disposition of each application that is fully supported by case documentation
- Review and provide recommendations on applications for Temporary Labor Certification in accordance with applicable laws, regulations, standard operating procedures, and directives issued from the National Office of Foreign Labor Certification
- Review includes, obvious errors, case history, changes in information; verify business existence and need for temporary workers, recruitment, prevailing wage, and emergency requests
- Work in a high-pressure work environment
- Typing 45 wpm
- Conducted all first-round determinations which proceeded to the final steps for Federal Leads approvals with minimum review
- Received accolades for Appeals upheld by Adjudication Judge
- Conducted all first-round determinations which proceeded to the final steps for Federal Lead approvals for certifications
Help Desk Specialist
US Department of Labor
McLean, VA
04.2017 - 11.2020
- Analytical skills, strategic thinker, self-motivated professional strong organizational and administrative skills,multitasking abilities, computer proficiency
- High level of attention to detail, strong interpersonal, communication, and customer service skills, strong grammar, spelling, and writing skills, quick learner
- Used e-mail processing and database to enter, track, and response to incoming e-mail inquiries and phone calls requiring response
- Responded to electronic inquiries (e-mails from external and internal customers) in accordance with established policies and procedures and federally approved scripts
- Answered and responded to telephone calls in a courteous, business-like manner utilizing established policies and procedures and federally approved scripts
- Identified appropriate parties to whom directed and/or specialized inquiries should be routed for response and follow up to ensure response is sent
- When necessary, conduct additional research and coordinated responses from government and other contractor staff to provide accurate, fully informed, and timely information
- Prepared a variety of documents, correspondence, and reports using word processing and database software
- Complied with program regulations, technical guidance, and standard operating procedures
- Demonstrated the capacity and knowledge to ask appropriate questions for specific information from inquiries to assist in providing accurate and timely responses
- Performed all tasks with a high degree of customer service and professionalism
- Worked in a high-volume, high-pressure work environment with the ability to interact with people at all levels
- Typing 45 wpm
- Serve as the primary point of contact for Help Desk with communication for Federal Leads and CO's
Lead Application Assistant Customer Service/Call Center
Chicago Public School/Contract
Chicago, IL
02.2014 - 07.2015
- Analytical skills, strategic thinker, self-motivated professional strong organizational and administrative skills,multitasking abilities, computer proficiency
- High level of attention to detail, strong interpersonal, communication, and customer service skills, strong grammar, spelling, and writing skills, quick learner
- Performed all aspects of scholastic enrollment for children ages ranging from PreK through 9th Grade
- Interacting closely with the Early Child Development Department
- Inputting confidential information into Kodak System
- Responding to questions regarding the enrollment process and various educational options available to prospective parents
- Received cash payments for children
- Serve as the primary point of contact for parents
Facilitator 1st Grade Class
Metropolitan Family Services
Chicago, IL
10.2010 - 04.2012
- Strong organizational and administrative skills,multitasking abilities, computer proficiency
- High level of attention to detail, strong interpersonal, communication, and customer service skills, strong grammar, spelling, and writing skills, quick learner
- Provide individual and group tutoring in areas of math and reading
- Responsible for supervision and care of 25 children
- Developed and implemented education activities
- Troubleshooting computers
Executive Administrative
Morgan Stanley
Chicago, IL
04.1986 - 01.2009
- Analytical skills, strategic thinker, self-motivated professional strong organizational and administrative skills,multitasking abilities, computer proficiency
- High level of attention to detail, strong interpersonal, communication, and customer service skills, strong grammar, spelling, and writing skills, quick learner
- Managed and executed special training projects
- Efficiently executed departmental finances
- Coordinated travel and special outings for Managing Director and Vice-Presidents
- Multitasking with the ability to manage multiple high-priority assignments and develop solutions to challenging business problems
- Arrange meetings for clients with the Managing Director and Vice-Presidents
- Managed Microsoft Calendar
- Coordinated Executive meetings
- A proven reputation, with a consistent history of exemplary performance reviews and recognition for driving efficiency improvement of office systems, workflow and processes
- Negotiated hotel rates
- Arrange high level client dinners
- Managed office equipment (audio/visual equipment, copier, fax and printers)
Education
Administrative Secretarial Degree -
Robert Morris College
Chicago, IL04.1986
Skills
- Excel
- PowerPoint
- Microsoft Word
- Customer Service
- Call Center
- Customer Care
- HelpDesk
- Service Clerk
- Secret Clearance
- Quickbooks
- Salesforce
- ICERT
Veteranspreference
No
Desiredjob
Asylum Officer, GS 7-12, DHA-12432834-24-AS, GS 12
Desiredlocation
US, IL, Chicago
Securityclearance
Public Trust
Personal Information
- Available: Permanent, Full-Time
- Citizenship: Yes
Timeline
Case Processing Analyst
US Department of Labor
11.2020 - 06.2024
Help Desk Specialist
US Department of Labor
04.2017 - 11.2020
Lead Application Assistant Customer Service/Call Center
Chicago Public School/Contract
02.2014 - 07.2015
Facilitator 1st Grade Class
Metropolitan Family Services
10.2010 - 04.2012
Executive Administrative
Morgan Stanley
04.1986 - 01.2009
Administrative Secretarial Degree -
Robert Morris College
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