Lytania White
Salisbury,MD
Summary
Oversees warehouse operations to meet continuous internal and customer needs. Well-coordinated and decisive leader with expertise in program management, team building and performance optimization. Solid history of success in developing and maintaining best practices for successful high-volume fulfillment and supply chain management. Well-versed in processing, monitoring and reviewing high-volume orders in fast-paced environments. Practiced at developing and maintaining productive relationships with vendors, customers and staff. Goal-oriented Warehouse Manager delivering practical strategies to drive productivity, personnel retainment and process optimization. Excels in creative problem solving on complex operational issues. Proven success providing leadership to teams of 20+. Goal-oriented Warehouse Manager delivering practical strategies to drive productivity, personnel retainment and process optimization. Excels in creative problem solving on complex operational issues. Proven success providing leadership to teams of 20+ personnel, driven Warehouse Manager with 1-year 6 month history of promoting financial objective attainment through strategic personnel and materials management. Exceptional in warehouse operations with a reputation for high standards and accuracy. Professional Warehouse Manager offering 1 year of expertise in supervising and training 20+ employees working in large warehouses. Successful in meticulously managing logistics, planning employee schedules and communicating with other departments to provide smooth business operations. Talented in monitoring and replenishing current inventory stock based on consumer demand and sales forecasting. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
20
20
years of professional experience
Work History
Warehouse Manger
SKLAR INSTRUMENTS
03.2020 - Current
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
- Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
- Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
- Developed and implemented policy and procedure updates to improve workflow and productivity.
Printing Assistant
Trinity Sterile
08.2019 - 02.2021
- Multi-tasked to keep all assigned projects running effectively and efficiently.
- Examined job orders to determine quantity, stock specifications, colors and special printing instructions.
- Set up and operated printing press machines.
- Promptly removed completed loads from press.
- Proofed all job orders, securing client approval prior to production.
- Reviewed completed orders for quality and accuracy.
- Successfully completed monthly safety training sessions.
- Applied appropriate packing sheets to cylinders to build up blanket of thickness.
- Wrote clear and concise work instructions.
- Prepared and operated offset printing press for maximum efficiency and production.
- Analyzed daily density readings from each printer to detect potential quality issues.
- Trained new hires in quality and productivity standards to maximize team effectiveness.
Cashier
Save A Lot
11.2017 - 08.2019
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Tallied cash drawer at beginning and end of each work shift.
- Upsold additional products and services to customers, increasing revenue.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Processed refunds and exchanges in accordance with company policy.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Phone Operator
TAXi ETC.
12.2015 - 06.2016
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Pleasantly greeted all callers and asked how to be of assistance.
- Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
- Answered average of 50 calls per day and directed to appropriate departments and personnel.
- Collected and verified telephone numbers, addresses, and proper spelling of names.
- Used company's paging system to immediately contact specific personnel.
- Maintained accurate directory of all personnel and phone extensions.
- Scheduled and confirmed appointments for both company personnel and visitors.
- Resolved customer issues and complaints promptly and politely, upholding satisfaction.
- Monitored call queues and worked quickly to answer and resolve inquiries within target timeframes.
- Supported customers by managing 100+ calls per day efficiently while maintaining professionalism and upbeat tone.
- Assisted colleagues with achieving task requirements, aiding team productivity and performance.
- Maintained detailed customer call and inquiry logs for performance monitoring.
- Maintained accurate records of calls placed and received.
- Provided helpful, informative technical support to customers on product usage and installation.
- Processed customer payments for timely, accurate order fulfillment.
- Followed up on customer inquiries to confirm issues were adequately addressed.
- Managed high volume of incoming calls from customers, providing outstanding customer service to callers.
- Remained calm and poised in stressful situations, diffusing angry callers and mitigating issues.
- Handled customer complaints using strong engagement, research and issue-resolution skills.
- Warmly greeted callers and offered assistance in transferring to appropriate department or employee.
- Received incoming calls and paged individuals and departments over PA system.
- Assisted over 50+ customers daily by answering questions and transferring to appropriate departments.
- Reviewed customer feedback to determine strategies for improving customer service.
- Properly directed inbound calls in phone queues to improve call flow by 100%.
- Provided new employees with voice and accent training to teach proper customer service etiquette.
Line Worker
Mountaire Farms Of Delaware
09.2012 - 07.2014
- Used equipment properly to avoid workplace hazards or injuries.
- Assembled and installed products on production lines according to established guidelines.
- Took on additional shifts during peak work periods to keep projects on schedule.
- Inspected and adjusted work performed to meet expectations.
- Supported production needs by performing routine tasks using standard procedures and equipment.
- Assisted quality assurance by inspecting items and removing defective parts.
- Participated in training sessions to enhance skills and knowledge.
- Weighed and measured items to prevent waste and meet quality standards.
- Supported current production needs by moving items between equipment, conveyors, and staging areas.
- Volunteered for additional assignments during peak work periods to keep tasks on schedule.
- Maintained machinery to prevent overloads and avoid malfunctions.
- Maintained maximum organization and productivity by properly sorting project components on work tables.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Trained new employees on production line machinery for maximum output and safety.
- Made sure that products were produced on time and are of good quality.
- Maintained organized work area by cleaning and removing hazards.
- Met production targets and tight deadlines by collaborating closely with team members.
- Assembled products according to changing daily work orders and specific customer needs.
- Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
- Organized and prepared workstations and materials needed for operations to maximize productivity.
Catering Associate
Wicomico Nursing Home
07.2010 - 10.2010
- Delivered catered food and supplies to facility for on-time set-up.
- Provided friendly, courteous service to create memorable moments for guests.
- Operated standard kitchen equipment with focus on safety and sanitation.
- Monitored dietary restrictions and served guests with special needs.
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
- Cleaned and organized kitchen stations to promote team efficiency.
- Executed synchronized meal service simultaneously serving multiple guests.
- Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Fostered enjoyable event atmosphere through friendly guest interactions
- Cleared dishes and glassware quickly following each course.
- Maintained flexible work schedule to meet event needs.
- Returned reusable goods and serving equipment for inventory and restock.
- Arranged linens and table settings according to seating plan and event theme.
- Prepared dishes for catering events or during high-volume shifts.
- Oversaw catering orders to verify accuracy and completeness.
- Arranged furniture and added decorations to assist in setting up for catering events.
- Monitored food preparation to determine correct temperature and proper cooking before serving.
- Cleaned and maintained work areas, equipment and utensils.
- Followed food safety practices and sanitation guidelines.
- Maintained composure and work quality while under stress.
- Removed trash and cleaned kitchen garbage containers.
- Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
- Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
- Loaded dishes, glasses and tableware into dishwashing machines.
- Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
- Used manual or electric appliances to clean, peel, slice and trim foods.
Food Nutrition Server
Peninsula Regional Medical Center
05.2008 - 05.2010
- Assisted with preparation and serving of food in line with established nutrition guidelines.
- Maintained food and sanitation standards to prevent food-borne illness and promote health.
- Provided support to individuals with special dietary need to meet unique nutritional requirements.
- Collaborated with healthcare professionals to provide optimal nutritional care for patients.
- Monitored food intake and evaluated nutritional status to identify areas of concern and respond promptly.
- Developed nutrition-related policies and procedures to facilitate compliance with regulatory standards.
- Developed nutrition plans addressing individual patient diabetes and food allergies.
- Assessed calories, sodium, sugar, and other nutrition data to oversee patients' diets.
- Monitored patient progress, documenting changes in health status and nutritional status.
- Developed specialized nutrition plans for patients with chronic health conditions to improve health outcomes.
- Provided nutritional counseling to patients and families to improve overall health and wellbeing.
- Evaluated and revised menus to incorporate variety and meet evolving needs and preferences.
- Monitored food safety and sanitation standards in food service areas.
- Monitored quality control procedures to guarantee preparation and delivery of healthy menu choices.
- Detected disposition of spoiled food and other unusual conditions.
- Developed and maintained accurate nutrition records and databases.
- Educated patients and families on nutrition management.
- Monitored and evaluated patient progress, documenting results.
Food Service Team Member
Peninsula Regional Medical Center
01.2004 - 02.2006
- Greeted customers at counter to fulfill requests and answer questions.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Distributed food during busy peak periods to drive customer satisfaction.
- Sanitized tables, high chairs and drink fountain areas after customer use and periodically throughout day.
- Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples, and response to particular requests.
- Received orders from customers and input into order management system.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prepared food orders to support waitstaff and other team members.
- Developed and maintained positive relationships with customers to enhance service.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Operated dishwashing and sanitizing equipment according to manufacturer instructions.
- Set up and broke down food service lines quickly to maintain service flow.
- Compiled recipe ingredients and prepared for cooks by washing, cutting, or measuring food items.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Cleaned and organized kitchen, dining and service areas.
- Greeted customers and answered inquiries regarding menu items and specials.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Adjusted food preparation methods in accordance with customer requests.
- Portioned and wrapped food to place directly on plates for service to patrons.
Education
GED -
James M. Bennett High School
Salisbury, MDSkills
- Staff Management
- Logistics Management
- Equipment Maintenance
- Safety Oversight
- Loading and Unloading
- Floor Space Maximization
- Documentation
- Quality Assurance
- Space Planning
- Inventory Management
- Workforce Management
- Employee Scheduling
- Safety Monitoring
- Mentoring and Training
- Goal Setting
- Distribution and Warehousing
- Heavy Lifting
- Employee Safety
- Supplies Inventory
- Forklift Operations
- Multiple Priorities Management
- Coaching and Motivation
- Team Coaching
- Hiring and Training
- Staff Supervision
- Purchasing Management
- Inventory and Stocking
- Team Building and Leadership
- Performance Evaluations
- Order Picking and Processing
- Safety Standards
- Verbal and Written Communication
- Operations Planning
- Shipping and Receiving
- Production Planning
- Workflow Coordination
Timeline
Warehouse Manger
SKLAR INSTRUMENTS
03.2020 - Current
Printing Assistant
Trinity Sterile
08.2019 - 02.2021
Cashier
Save A Lot
11.2017 - 08.2019
Phone Operator
TAXi ETC.
12.2015 - 06.2016
Line Worker
Mountaire Farms Of Delaware
09.2012 - 07.2014
Catering Associate
Wicomico Nursing Home
07.2010 - 10.2010
Food Nutrition Server
Peninsula Regional Medical Center
05.2008 - 05.2010
Food Service Team Member
Peninsula Regional Medical Center
01.2004 - 02.2006
GED -
James M. Bennett High School
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