Lytzy Chavez
Richmond,VA
Summary
Dynamic and results-oriented professional with a proven track record at Collier and Collier A P.C, adept in legal document preparation and cross-cultural communication. Excelled in enhancing client satisfaction and managing diverse teams, showcasing exceptional attention to detail and interpersonal skills. Expert in bilingual client relations, significantly contributing to positive outcomes and client retention.
Experienced with legal research, drafting legal documents, and case management. Utilizes organizational skills and attention to detail to ensure accuracy and compliance with legal standards. Knowledge of legal procedures and effective communication skills to support attorneys in achieving favorable outcomes.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Personal Injury Legal Assistant
Collier and Collier A P.C
04.2024 - Current
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Handled office scheduling and made notes for deadlines, and other important dates.
- Managed high-volume workload while maintaining strict attention to detail on every task such as drafting pleadings or summarizing depositions accurately.
- Drafted accurate and persuasive legal correspondence, contributing to successful negotiations and settlements.
- Supported attorneys in achieving favorable outcomes through thorough research and analysis of complex legal issues.
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
- Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
- Managed a diverse team of bilingual employees, ensuring clear communication and understanding across language barriers.
- Utilized bilingual abilities to communicate effectively with non-English speaking families, ensuring their understanding of school policies, procedures, and resources available to support success in minor and adult cases.
Bilingual Account Manager
C&F Finance
09.2021 - 04.2024
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Assisted HR department in recruiting bilingual staff members, helping to diversify the company''s workforce.Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Contributed to a positive customer experience by assisting bilingual customers with inquiries in the spanish language.
- Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.
Education
High School Diploma -
King William High School
King William06-2021
Skills
- Notary public
- Account management
- Scheduling/Planning
- File organization
- Legal document preparation
- Account oversight
- Legal terminology
- Interviewing clients
- Document drafting
- Writing and editing
- Cross-cultural communication
- Note-taking techniques
- Memory retention
- Dialect understanding
- Written document translation
- Consecutive interpretation
- Attention to detail
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved Minor/ underage Annuity by completing interpreting and translating documents to clients in office and over the phone with accuracy and efficiency.
- Achieved Settlement Rough Drafts by introducing excell for attorney tasks.
- Documented and resolved client misunderstanding in correspondence from annuity insurances which led to client going to court to proceed with annuity contract.
- Achieved successful Dog Bite Cases through effectively helping with skipping websites to ensure case approval for our clients.
- Promoted to Personal Injury Paralegal after 14 months of administrative assistant work.
- Promoted to Legal Assistant after 2.5 years of previous job experience.
- Translated 60+ legal and educational publications from Spanish to English and from English to Spanish.
- facilitated the firm's communications with my bilingual skills by translating and interpreting various legal documents, during intake meetings, phone calls and more.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Interests
- Community Cleanup
- Knitting and Crocheting
- DIY and Home Improvement
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- I enjoy helping others and giving back to the community
- Backpacking and Hiking
Certification
Virginia Seal of Biliteracy
Timeline
Personal Injury Legal Assistant
Collier and Collier A P.C
04.2024 - Current
Bilingual Account Manager
C&F Finance
09.2021 - 04.2024
Virginia Seal of Biliteracy
High School Diploma -
King William High School
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