Lyubomir (Lou) Nickerson

• Operate haul trucks with a focus on safety and production efficiency.
• Maneuvered trucks to correct locations for material drops, working with large equipment operators to correctly position loads for best distribution.
• Maintain situational awareness and respond promptly to radio communications.
• Maximize truck capacity while monitoring equipment for potential issues, such as overheating, to prevent component damage.
• Maintain high productivity by minimizing breaks during shifts.
• Operated with safety and skill to avoid accidents and delays.
• Ensure courteous and respectful interactions with team members and other personnel.
• Note: I briefly worked for ASARCO from 2019 to 2021. My tenure with Freeport McMoran was reinstated when I returned in 2021.

• Operate haul trucks with a focus on safety and production efficiency.
• Maneuvered trucks to correct locations for material drops, working with large equipment operators to correctly position loads for best distribution.
• Maintain situational awareness and respond promptly to radio communications.
• Maximize truck capacity while monitoring equipment for potential issues, such as overheating, to prevent component damage.
• Maintain high productivity by minimizing breaks during shifts.
• Operated with safety and skill to avoid accidents and delays.

• Collaborated with team members via radio to ensure maximum operational efficiency.
• Processed shipping labels and accurately packed items into boxes.
• Received and organized merchandise in designated areas for efficient retrieval.
• Managed incoming pallets on the dock, inputting data into the computer system.
• Ensured proper categorization and timely dispatch of incoming goods.

Front Desk Representative, Banner University Hospital, Outpatient Surgery Clinic, Tucson, AZ

• Managed patient check-ins and scheduled future appointments, ensuring a smooth workflow.
• Assisted patients with inquiries and provided information to enhance their experience.
• Utilized Epic records system for various functions, including scheduling, checking patient balances, and processing payments.
• Delivered excellent customer service, consistently receiving positive feedback on anonymous patient surveys.
• Recognized for being "friendly" and "very personable" by patients and colleagues.
• Collaborated with clinical staff to support their needs and improve clinic efficiency.
• Assisted coworkers with tasks to foster a cooperative work environment.
• Handled cashier duties, tracking monetary transactions and securely delivering funds for armored car pickup.
• Maintained strong working relationships with physicians, nurses, and medical staff in the Department of Surgery.

Scheduler, Banner Health Centralized Scheduling Department (Patient Service Center)

• Committed to creating a positive experience for each patient during scheduling interactions.
• Assisted patients with appointment scheduling and facilitated effective communication with clinic staff and providers.
• Delivered exceptional customer service, making a meaningful difference in patients' days.
• Represented clinics professionally and courteously to enhance patient satisfaction.
• Managed refill requests from patients and pharmacies, ensuring timely processing.
• Communicated vital information among medical providers, nurses, and medical assistants.
• Demonstrated extensive knowledge of insurance verification processes, including state-funded and private insurance policies.

• Managed incoming calls from patients for appointment scheduling and communication with medical providers.
• Handled specialty department scheduling and processed refill requests from patients and pharmacies.
• Relayed critical information among medical providers, nurses, and medical assistants to ensure continuity of care.
• Demonstrated extensive knowledge of insurance verification, including state medical programs and private policies.
• Utilized multi-line phone systems and EPIC software for efficient call handling and routing.
• Took messages regarding patient needs and facilitated communication by paging doctors as requested.
• Monitored facility pagers and alerted security to any issues.
• Oversaw on-call schedules for effective management of after-hours calls.
• Implemented pediatric advice protocols and coordinated communication between emergency room, hospital departments, and physicians.

• Provided exceptional customer service to guests during baseball games and events.
• Ensured safety and security for players and attendees.
• Responded to radio calls and managed assigned incidents within the park.
• Set up metal detectors and barricades for event security.
• Assisted players and fans during arrival and departure.
• Helped paramedics transport guests requiring medical attention.
• Documented daily activities and incidents using dedicated computer software.

• Provided customer service and assistance to guests while ensuring park safety and security.
• Monitored for threats and hazards to maintain a safe environment for all visitors.
• Responded to incidents dispatched via radio and handled various emergency situations.
• Assisted guests in need, including facilitating emergency medical attention.
• Cleared potentially dangerous materials professionally and in accordance with training.
• Documented activities and incidents using the ARMS computer program.
• Escorted cash to drop-off points for armored car personnel.