Lyudmila Demchenko
Glenview,United States
Summary
Flexible hard worker ready to learn and contribute to team success. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
8
8
years of professional experience
Work History
Brand Ambassador
Ziyad Brothers Importing
Cicero, IL
10.2019 - 05.2020
- Developed and executed brand awareness campaigns to increase customer engagement.
- Organized promotional events to introduce new products and services to the public.
- Gathered customer feedback for product development purposes.
- Provided detailed reports on promotional activities and sales results.
- Managed relationships with vendors involved in promotional activities.
- Collaborated with creative professionals to develop effective marketing strategies.
- Provided customer service support during promotional events or when needed.
- Promoted positive company image through superior customer service experiences.
- Introduced sales, promotions and other brand initiatives to gain customer loyalty.
- Increased client profits by establishing strong brand representation through face-to-face marketing.
- Gave out product samples, coupons and pamphlets to encourage sales.
- Increased sales by encouraging customers to purchase additional products and services.
- Taught customers how to personalize experiences with products and obtain maximum benefit.
Restaurant Manager
Ziyad Brothers Importing
Chicago, IL
10.2012 - 05.2017
- Ensured compliance with all food safety regulations and sanitation standards.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Developed strategies for improved operational efficiency and customer satisfaction.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Conducted weekly team meetings to discuss performance issues and provide feedback.
- Analyzed financial statements to identify areas of improvement or cost savings opportunities.
- Assisted with kitchen preparation during peak times as needed.
- Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
- Created new menu items based on customer feedback and industry trends.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Established policies for cash handling procedures to maximize security measures.
- Provided exceptional customer service by anticipating guest needs before they arise.
- Optimized profits by controlling food, beverage and labor costs.
- Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.
- Updated computer systems with new pricing and daily food specials.
- Trained new employees to perform duties.
- Created detailed reports on weekly and monthly revenues and expenses.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Inspected dining and serving areas for cleanliness and proper setup.
Education
Some College (No Degree) - Economics
Sumy Agricultural University
Sumy,Ukraine Skills
- Campaign Management
- Customer Engagement
- Business Growth
- Marketing
- Brand Awareness
- Sales
- Customer Relations
- Communication Skills
- Inventory Control
- Staff Training
- Relationship Management
- Business Administration
- Sales Expertise
- Customer Relationship Building
- Scheduling
Languages
Ukrainian
Professional
Russian
Professional
English
Professional
Timeline
Brand Ambassador
Ziyad Brothers Importing
10.2019 - 05.2020
Restaurant Manager
Ziyad Brothers Importing
10.2012 - 05.2017
Some College (No Degree) - Economics
Sumy Agricultural University
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