Lyudmila Romanov
McDonough,GA
Summary
I am writing to express my interest in a position with your company. With a strong background in warehouse and logistics operations, I bring a proven ability to manage and execute the efficient loading and unloading of trucks.
My career began at Walmart, where I demonstrated a consistent record of growth and adaptability. I advanced from a cashier and produce associate to a promoter and support manager, eventually earning a promotion to Assistant Manager. This experience has given me a comprehensive skill set that includes inventory management, team leadership, and a deep understanding of operational flow, from the sales floor to the stockroom.
I am a dedicated and reliable professional ready to contribute to your team. Thank you for your time and consideration.
Overview
17
17
years of professional experience
Work History
Warehouse Operator
Home Depot Distribution Center
02.2022 - 12.2023
- Used forklifts and pallet jacks to relocate products.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Kept warehouse stations and equipment in good working order in line with OSHA requirements.
- Checked packages and merchandise for damage and notified vendors.
Assistant Manager
Walmart
02.2015 - 12.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Support Manager
Walmart
02.2010 - 01.2015
- Streamlined daily operations for optimal support department performance.
- Monitored employee and customer interactions to evaluate service quality.
- Organized workshops and shared resources to promote continuous learning within the team.
- Developed strong relationships with customers to enhance satisfaction levels.
- Analyzed customer service data to identify trends and improve experiences.
- Optimized staffing schedules for adequate coverage during peak hours.
- Increased customer satisfaction scores through personalized support solutions.
- Implemented a knowledge base for common issues, reducing resolution times significantly.
Cashier / Produce Associate
Walmart
05.2007 - 02.2010
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Operated cash register to record transactions accurately and efficiently.
- Worked with floor team and managers to meet wide range of customer needs.
Education
Manchester High School
Manchester, NH05.1999
Skills
- Shipping and receiving
- Packaging and labeling
- Forklift operation
- Warehouse safety
- Loading and unloading
- Order picking
- Inventory tracking
- Pallet jack handling
- Product location
- Stock control
- Barcode scanning
- Critical thinking
- Lifting and sorting
- Truck loading and unloading
- Teamwork and collaboration
- Customer service
- Time management
- Dependable and responsible
- Multitasking Abilities
Languages
Russian
Native or Bilingual
Timeline
Warehouse Operator
Home Depot Distribution Center
02.2022 - 12.2023
Assistant Manager
Walmart
02.2015 - 12.2020
Support Manager
Walmart
02.2010 - 01.2015
Cashier / Produce Associate
Walmart
05.2007 - 02.2010
Manchester High School
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