Lyudmila Rusanova
Sacramento,CA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Certified Personal Trainer
Independent Contractor
07.2018 - Current
- Develop individualized fitness plans for clients based on their fitness goals and needs.
- Develop and maintain relationships with clients.
- Educated clients on proper exercise techniques and safety.
- Trained clients during strength training, cardiovascular exercise, and stretching.
- Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
- Encouraged long-term commitment from clients by celebrating achievements, setting new targets, and fostering supportive atmosphere during training sessions.
- Managed about 10 emails from clients daily.
Personal Trainer
California Family Fitness
04.2016 - 06.2018
- Improved client fitness levels by developing personalized workout plans and monitoring progress.
- Enhanced gym member satisfaction by providing one-on-one consultations and group training sessions.
- Increased client retention through consistent communication, motivation, and support.
- Boosted personal training revenue by promoting additional services to existing clients.
- Managed about 15-20 emails from clients.
- Successfully trained 15+ individuals in fitness and nutrition, helping them to reach their personal fitness goals.
- Designed and instructed 3 group classes with 10-15 people per class.
Customer Care Specialist
Xerox
09.2015 - 04.2016
- Provide information about Medi-Cal related issues including: claims, billing, procedure code, medical supply codes, general mailing information, form, manuals, provider enrollment, re-enrollment, and other general information.
- Provide billing support for (Family PACT), Cancer Detection Programs; Every Woman Counts, Breast and Cervical cancer.
- Extensive knowledge of MEDS (Medi-Cal eligibility data system) and CRM.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to 200 inbound calls daily and completed outbound support calls.
- Reduced customer complaints by efficiently resolving issues through effective communication and problem-solving skills.
Call Center Representative/ Russian Interpreter
Maximus Inc.
06.2014 - 09.2015
- Respond to 150 inbound-line calls and complete outbound support calls, provide responses to questions, and in specific instances, refer callers to appropriate supervisor, county, or state agency representatives for service and/or when problems or concerns occur.
- Assist beneficiaries by completing enrollment transaction request transactions, as applicable.
- Maintain updated knowledge of HCO program, Medical, including its policies and procedures as referenced in employee manual and other policies adopted by corporate, project and/or client and as referenced in desk procedures for position.
- Assist beneficiaries with medical exemptions and waiver inquiries.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Streamlined call flow processes for more efficient response times and increased productivity.
Education
Certification - Certified Personal Trainer
NCCPT
Newbury Park, CA05.2016
Certification - Firefighting
California Regional Fire Academy
Rancho Cordova, CA12.2013
High School Diploma -
Visions In Education
Carmichael06.2009
Skills
- Ability to solve problems while ensuring rules and directives are followed
- Ability to adapt to changes while keeping focus on goals and apply knowledge to new circumstances
- Written and verbal communication skills
- Listens and responds effectively to customer questions; resolves customer problems
- MS Word, Excel
- MS Word, Outlook
Timeline
Certified Personal Trainer
Independent Contractor
07.2018 - Current
Personal Trainer
California Family Fitness
04.2016 - 06.2018
Customer Care Specialist
Xerox
09.2015 - 04.2016
Call Center Representative/ Russian Interpreter
Maximus Inc.
06.2014 - 09.2015
Certification - Certified Personal Trainer
NCCPT
Certification - Firefighting
California Regional Fire Academy
High School Diploma -
Visions In Education
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