Lyudmyla Denny
Independence,US
Summary
Diligent manager with 5+ years of experience in customer service, retail operations, sales, and team leadership. Proven track record in enhancing customer engagement and achieving sales objectives through effective training and performance management. Skilled in loss prevention, organizational management, and maintaining high standards of visual merchandising. Bilingual, able to enhance communication with diverse customer bases.
Overview
10
10
years of professional experience
Work History
Client Advisor
LVMH/Louis Vuitton
Cincinnati, Ohio
07.2025 - Current
- Driving sales by building lasting relationships and providing exceptional, personalized service
- Creating client experiences that exceed expectations.
- Being a brand ambassador and sharing a story with passion.
- Cultivating long-term relationships with clients; building up clientele on a daily basis
- Contributing to a store success by exceeding KPI.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
Assistant Store Manager
Chicos FAS/White House Black Market
09.2022 - 06.2025
- Assisting the Store Manager in managing operations, sales, human resources and asset protection.
- Successfully performed opening and closing procedures, ensuring all register transactions are completed accurately and according to the policy.
- Monitored KPIs to improve and adjust operational practices.
- Communicated goals and supervised associates' sales engagement.
- Performed visual updates and daily replenishments of floor merchandise resulting in enhanced sales and customer satisfaction.
- Kept the store organized to the highest standards to effectively manage inventory and reduce shrink.
- Assisted in training and development; provided feedback for associate performance evaluations.
- Ensured compliance with company policies and safety regulations.
Key Holder/Manager in Training
Rally House
09.2019 - 08.2022
- Assisting the Store Manager in sales objectives, customer service, employee relations management, loss prevention and merchandise presentation to achieve store goals.
- Provided exceptional service to meet customers’ needs and expectations, which helped to increase customer retention and satisfaction.
- Kept the sales floor presentable to create welcoming and professional environment.
- Delegated daily projects to TSL and Sales Associates to enhance collaborative efforts and empowerment.
- Ensured the customer remains a top priority by being a role model and leading by example.
- Organized and prioritized tasks to increase productivity and reduce stress.
- Resolved issues independently, demonstrating strong customer service skills and problem-solving abilities.
- Successfully completed inventory procedures and cycle counts resulting in the effective track of the stock and shrink reduction.
Fashion Stylist
Maurices
02.2019 - 08.2019
- Delivering exceptional customer service, curating clothing and accessories to complete outfits and maintaining a good knowledge of fashion trends.
- Built wardrobes by developing a clear vision of individual style and preferences of customers.
- Effectively assisted in displaying the merchandise to create a better shopping experience and increase sales volume.
- Enrolled customers in to rewards programs to increase the number of repeat customers and foster positive experiences.
- Maintained the store clean and organized to enhance customer satisfaction and reduce accidents and liabilities.
Cashier
Home Depot
10.2015 - 11.2018
- Performing a cashier’s primary roles and duties.
- Interacted with customers to provide a positive shopping and checkout experience.
- Processed checkout and/or returns transactions accurately.
- Monitored and maintained the self-checkout area functions assisting customers when needed.
- Responded to customer issues promptly offering solutions and personalized recommendations.
Education
Bachelor's Degree - English language and literature, German language and literature
Kryvyi Rih State Pedagogical University
Kryvyi Rih01.2002
Skills
- Customer service
- Communication
- Interpersonal
- Strong work ethics
- Leadership
- Collaboration
- Multitasking
- Organization and planning
- Problem solving
Websites
Languages
- Ukrainian
- Russian
- English, Highly proficient
- Ukrainian, Native
- Russian, Highly proficient
References
References available upon request.
Timeline
Client Advisor
LVMH/Louis Vuitton
07.2025 - Current
Assistant Store Manager
Chicos FAS/White House Black Market
09.2022 - 06.2025
Key Holder/Manager in Training
Rally House
09.2019 - 08.2022
Fashion Stylist
Maurices
02.2019 - 08.2019
Cashier
Home Depot
10.2015 - 11.2018
Bachelor's Degree - English language and literature, German language and literature
Kryvyi Rih State Pedagogical University