Lyvia Brogan
Canal Fulton
Summary
Seeking to gain employment as a flight attendant position where I can utilize my customer service skills to create and provide a great travel experience for guests who are flying.
Overview
5
5
years of professional experience
Work History
Carside Specialist
Applebees
North Canton, OH
09.2024 - Current
- Streamlined order processing by accurately entering orders into the system and communicating with kitchen staff.
- Contributed to sales growth by up-selling additional items and promotional specials when appropriate.
- Facilitated payment transactions efficiently, ensuring accuracy in handling cash or processing credit cards.
- Enhanced customer satisfaction by providing efficient and friendly carside service.
- Assisted in inventory management, ensuring adequate stock levels for peak service hours.
- Handled customer concerns professionally, resolving issues promptly and courteously as they arose.
- Maintained expert knowledge of menu offerings to provide accurate information and recommendations to guests upon request.
- Supported overall restaurant success by assisting in other roles or tasks as needed during busy periods or staffing shortages.
- Improved communication between front-of-house staff and kitchen personnel by clearly relaying special requests or allergy-related concerns from customers.
- Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
- Delivered change and receipts to customers in cars to maintain accurate financial records and provide customers with correct change and proof of purchase.
- Answered guest questions and promoted special products.
- Greeted customers and answered inquiries regarding menu items and specials.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Processed customer payments and balanced cash drawers.
- Adjusted food preparation methods in accordance with customer requests.
- Utilized POS system to receive and process food and beverage orders.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
Reservation Associate
Clays Park
North Lawrence, OH
03.2024 - Current
- Collaborated with team members to ensure seamless reservation management and guest satisfaction.
- Supported front desk operations as needed during peak periods or staffing shortages.
- Provided exceptional customer service by responding promptly to inquiries via phone, email, or online chat systems.
- Processed group reservations, coordinating closely with event planners for successful events.
- Handled cancellations professionally while attempting to retain business through rebooking efforts or offering alternative solutions.
- Achieved high levels of accuracy when entering reservation details into the system, minimizing errors and potential conflicts.
- Adapted quickly to changes in pricing structures or room availability, ensuring correct information was provided to guests at all times.
- Enhanced customer satisfaction by efficiently handling reservations and addressing inquiries.
- Improved communication between departments by providing timely updates on guest preferences and special requests.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Handled billing information over phone.
- Provided customers with information about availability and pricing.
Hostess, Busser, To Go's, Utilities
Texas Roadhouse
North Canton OH, Newark OH
06.2020 - 12.2022
- Reset and cleaned tables quickly to prepare for new customers.
- Relayed guest comments or suggestions to manager on duty for further action.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
- Worked well in diverse team settings by partnering with others to complete tasks.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Answered customer questions about hours, seating, and menu information.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
- Used cash registers and credit card machines to cash out customers.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Education
High School Diploma -
Jackson High School
05.2022
Skills
- Assist Customers
- Cash Handling
- Alcohol Service
- Able To Lift 50 Pounds
- Great Multitasker
- Quick Learner
- Team Player
- Love Meeting New People
- Calm Under Pressure
- Vast Experience In Customer Service
- Time Management
Timeline
Carside Specialist
Applebees
09.2024 - Current
Reservation Associate
Clays Park
03.2024 - Current
Hostess, Busser, To Go's, Utilities
Texas Roadhouse
06.2020 - 12.2022
High School Diploma -
Jackson High School
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