Lyvia Dee William
Roanoke,USA
Summary
Customer Service Associate with expertise in fostering customer loyalty and achieving sales targets. Committed to enhancing customer satisfaction through exceptional service and support. Proficient in product knowledge and resolving issues effectively while promoting sales to drive revenue growth. Willing to relocate and authorized to work in the US.
Overview
1
1
Certification
4
4
years of post-secondary education
13
13
years of professional experience
Work History
Picker/Packer Associate
Randstad (Dhl/Carhartt)
Northlake, TX
09.2026 - Current
- Picked Carhartt apparel orders using RF scanners in DHL warehouse aisles.
- Scan products and update inventory using warehouse management systems.
- Scanned inventory locations to verify order accuracy and product placement.
- Label packages with the correct shipping labels and order information.
- Inspect products for damage, defects, or missing items.
- Meet daily productivity, accuracy, and shipping deadlines.
- Follow warehouse safety procedures and company policies.
- Scan products and update inventory using warehouse management systems.
- Scan products and update inventory using warehouse management systems.
- Scanned inventory locations to verify order accuracy and product placement.
- Inspect products for damage, defects, or missing items.
- Inspect products for damage, defects, or missing items.
- Meet daily productivity, accuracy, and shipping deadlines.
- Meet daily productivity, accuracy, and shipping deadlines.
- Follow warehouse safety procedures and company policies.
- Follow warehouse safety procedures and company policies.
- Maintain a clean, organized, and safe work area.
- Sorted incoming stock by style, size, and destination for fulfillment.
- Sorted incoming stock by style, size, and destination for fulfillment.
Customer Service Trainer
Envoy Air
Dallas-Fort Worth, TX
09.2019 - Current
- Processed incoming reservation calls, applied up-selling techniques to inform callers of premium services, and delivered exceptional service through active engagement and effective listening.
- Called customers to discuss travel itinerary changes and confirm reservations, advising on travel conveyance changes as needed.
- Processed reservations and issued travel and hotel vouchers.
- Assembled and issued documentation, including tickets, travel insurance policies, and itineraries.
- Provided clients with assistance in preparing required travel documents and forms.
- Collaborated with sales department to coordinate large group hotel bookings for special events, including destination weddings.
- Acquired detailed knowledge of services, promotions and events to offer added value to travelers.
- Recruited, trained and guided team members to offer every passenger top-notch service and support.
- Managed gate, ramp and cabin services for each flight.
- Oversaw employee work schedules and delegated daily assignments.
Prestige Beauty Advisor
Nordstorm Rack
Flower Mound, TX
07.2026 - 09.2026
- A Prestige Beauty Advisor (PBA) is a retail beauty professional who specializes in high-end (prestige) cosmetics, skincare, fragrance, and beauty products, commonly at stores such as Ulta Beauty.
- Typical responsibilities include:
- Providing personalized beauty consultations
- Performing makeup applications and skincare analysis
- Recommending prestige products and complementary items
- Building customer relationships and driving sales
- Staying current on beauty trends, ingredients, and new product launches
- Maintaining product displays, testers, and merchandising standards
- Supporting in-store events and brand promotions
Level 2 sales associate
Alphalete Marketing
Irving, TX
04.2026 - 06.2026
- Identified and contacted potential customers through calls, emails, and in-person outreach to generate new business opportunities.
- Explained products and services while addressing customer questions to enhance understanding and facilitate informed purchasing decisions.
- Explain products or services and answer customer questions.
- Follow up with prospects and existing customers.
- Followed up with prospects and existing customers to nurture relationships and ensure satisfaction.
- Handle customer concerns and escalate complex issues when needed.
- Handled customer concerns and escalated complex issues.
Concierge
FirstService Residential
Flower Mound, TX
05.2024 - 06.2026
- Managed front desk operations including greeting visitors, receiving packages, and coordinating deliveries
- Provided exceptional customer service to residents by promptly addressing inquiries, concerns, and requests
- Maintained a high level of security by monitoring access control systems and ensuring only authorized individuals entered the premises
- Coordinated maintenance and repair services for residents' units, ensuring timely resolution of issues
- Cultivated relationships with local vendors to offer residents personalized recommendations for dining, entertainment, and services
- Planned and executed resident events, including holiday parties and community gatherings, to enhance community engagement and interaction
- Assisted in handling emergency situations by following established protocols and contacting appropriate authorities when necessary
- Handled emergency situations by following established protocols and contacting appropriate authorities.
- Organized resident events such as holiday parties and community gatherings to foster a sense of community
Executive front desk agent
Holiday Inn Express and Suites
Sanger, TX
05.2023 - 02.2024
- Check guests in and out of their hotel rooms and ensure customers have a satisfying and enjoyable stay. Their main duties include distributing room keys, verifying customers' hotel registration information and calculating guests' room payments and other additional costs made during their stay.
- Greeted Holiday Inn Express and Suites guests with warm, professional service
- Checked in and checked out guests using hotel reservation systems
- Answered guest calls and resolved front desk questions
Assistant Store Manager
Family Dollar
Denton, TX
09.2022 - 02.2024
- Recruited, trained, and supervised employees to enhance team capability. Managed employee schedules, conducted performance reviews, and enforced disciplinary actions to ensure operational efficiency. Monitoring and maintaining suitable store inventory levels. Assisted in developing new sales and recruitment strategies to increase store performance.
- Supervised daily discount retail store operations and supported Family Dollar team members.
- Managed cashier coverage, register audits, and cash handling procedures.
- Trained associates on customer service, store standards, and sales floor expectations.
Member Service Specialist
Sam's Club
Denton, TX
01.2022 - 07.2022
- Acknowledged members and identified needs; assisted with purchasing decisions and located merchandise; resolved issues and concerns; promoted products and services; guided members on self-service technologies.
- Assisted Sam’s Club members with membership questions and account updates.
- Processed returns, exchanges, and refunds at customer service desk.
- Resolved member concerns using store policies and service procedures.
Lead Packer
PACTIV
Corsicana, TX
03.2019 - 09.2021
- Monitored work areas for cleanliness and removed obstacles, ensuring clear aisles for safe and efficient movement
- Collaborated with team members to improve production and transport efficiency
- Monitored work areas for cleanliness and obstacles, moving cartons and boxes to keep all aisles free of clutter for ease of movement
- Cleared aisles, swept floors and reorganized inventory to keep warehouse neat and remove obstacles
- Organized daily work plans based on instructions to effectively meet production objectives
- Collaborated with production and transport staff to enhance team coordination and workflow
Administrative Officer/Ranger
Protective Area Network of Palau
Ngatpang
07.2020 - 06.2021
- Managed PAN paperwork and accounts to ensure compliance and accuracy.
- Coordinated administrative operations for Protective Area Network of Palau office functions
- Managed records, files, and confidential documents for area network services
- Scheduled meetings, appointments, and staff calendars across department teams
Passenger Service Agent
AIRPORT TERMINAL SERVICE
Colorado Springs, CO
04.2017 - 11.2018
- Greeted passengers and provided boarding instructions
- Processed reservations and issued travel and hotel vouchers to facilitate seamless travel experiences
- Utilized PA system to announce departures and changes to landings
- Collected baggage charges and accepted baggage for check-in, ensuring proper handling and compliance with regulations
- Contacted customers to advise on travel conveyance changes and to confirm reservations
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills
- Maintained team compliance with American Airlines, and Airport Terminal Service standards
- Recruited, trained and guided team members to offer every passenger top-notch service and support
- Printed itineraries and tickets for an average of 100-200 passengers each day
- Managed gate, ramp and cabin services for each flight
- Kept a close eye on security concerns and adhered to all related requirements
- Assembled and issued documentation, including tickets and travel insurance policies.
Customer Service Area Supervisor
WALMART
Colorado Springs, CO
04.2015 - 07.2017
- Established membership loyalty, executing flawless customer retail account management
- Exceeded team goals and collaborated with staff to implement customer service initiatives
- Ensured quality control and minimized downtime to support revenue generation
- Consulted with customers to determine best methods to resolve service and billing issues
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Consulted with customers to effectively resolve service and billing issues
- Trained and mentored new team members to enhance productivity and ensure friendly service
- Escalated customer concerns to management for timely resolution., store issues and inventory requirements to other supervisors
Leasing Agent
RESIDENTIAL MANAGEMENT SYSTEMS INC
Colorado Springs, CO
04.2014 - 03.2015
- Contacted and followed up with tenants on renewal notices to facilitate timely lease renewals.
- Encouraged prospective tenants to fill out an application once they had toured the property.
- Promoted the property to businesses in the local area through marketing collateral, phone calls and email messages.
- Encouraged prospective tenants to complete applications post-tour to streamline leasing process.
- Experienced in various types of properties including new construction, luxury apartments, condominiums and over-55 communities.
- Escalated critical issues to the property manager to ensure they were immediately rectified.
- Maintained accurate records of all correspondence with and from tenants
- Resolved tenant conflicts efficiently.
- Maintained accurate records of all correspondence with and from tenants
Education
Associate of Science - Upper secondary education
ITT Technical Institute
Richmond, VA 08.2010 - 10.2014
High school diploma -
Belau Modeknei High School
IbodangSkills
- Foreign language proficiency
- Customer service problem-solving
- Clean workspace maintenance
- Customer needs analysis
- Aviation
- Productivity software
- Computer operation
- Friendly demeanor
- Phone communication
- Conducting sales calls
- In-person consultation
- High-end sales
- Computer skills
- Handling customer service request
- Leadership
- Multitasking
- Conflict management
- Team leadership
- Team development
- Customer records maintenance
- Achieving sales targets
- Relationship management
- Property management company experience
- Technical troubleshooting support
- Medical office experience
- Personal service client interaction documentation
- Stress management
- Event customer service
- Sales techniques
- Field sales
- Customer communication
- Direct sales
- Sales order data entry
- Social media platforms
- Merchandising
- MS Office proficiency
- Office management
- Property management
- Customer support specialist experience
- Administrative experience
- Continuous improvement
- Bilingual Palauan, Japanese, some Korean, Chamorro, LMS
- Hospitality reservation systems
- Microsoft Word
- Sales strategy
- Customer data entry
- Accounts payable
- Sales objection handling
- Warehouse management system
- Guest services
- Operations planning
- Financial records management
- POS
- Initial Contact (sales skills)
- Closing sales
- Microsoft Office
- Scanning
- Direct client contact
- Performance feedback (performance evaluation method)
- Windows
- Office experience
- Store management
- Time management
- Air cargo transportation
- Cross-functional communication
- Property leasing
- Spreadsheets
- File organization
- Outbound sales
- Document review (document control)
- Cross-functional collaboration
- Performance Reporting
- Night audit
- Hotel experience
- Problem-solving
- Outdoor work
- Customer inquiry handling
- Overseeing daily hotel operations
- Supervising experience
- Hospitality industry experience
- VIP guest concierge services
- Serving clients
- Retail sales transactions
- Retail customer service procedures
- Office sales environment
- CSR
- ATS
- Process management
- Customer support
- Call center agent experience
- Confidential information handling
- Office record organization
- Organizational skills
Personal Information
- Driving License: CO 13-95-0313
- Availability: Anywhere
- Work Permit: Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer
Certification
- Driver's License
- July 2022 to July 2029
- CO 13-95-0313
- Non-CDL Class C
Languages
- Driving License: CO 13-95-0313
- Availability: Anywhere
- Work Permit: Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer
Timeline
Picker/Packer Associate
Randstad (Dhl/Carhartt)
09.2026 - Current
Prestige Beauty Advisor
Nordstorm Rack
07.2026 - 09.2026
Level 2 sales associate
Alphalete Marketing
04.2026 - 06.2026
Concierge
FirstService Residential
05.2024 - 06.2026
Executive front desk agent
Holiday Inn Express and Suites
05.2023 - 02.2024
Assistant Store Manager
Family Dollar
09.2022 - 02.2024
Member Service Specialist
Sam's Club
01.2022 - 07.2022
Administrative Officer/Ranger
Protective Area Network of Palau
07.2020 - 06.2021
Customer Service Trainer
Envoy Air
09.2019 - Current
Lead Packer
PACTIV
03.2019 - 09.2021
Passenger Service Agent
AIRPORT TERMINAL SERVICE
04.2017 - 11.2018
Customer Service Area Supervisor
WALMART
04.2015 - 07.2017
Leasing Agent
RESIDENTIAL MANAGEMENT SYSTEMS INC
04.2014 - 03.2015
Associate of Science - Upper secondary education
ITT Technical Institute
08.2010 - 10.2014
High school diploma -
Belau Modeknei High School