Summary
Overview
Work History
Education
Skills
Timeline
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Lyyli Mattson

Portland,OR

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, and excellent customer service. Excels at using decision-making skills and sound judgment to satisfy customers and improve return business. Dedicated to applying training, supervising and morale-building abilities to enhance employee engagement and boost performance in a positive, welcoming workplace.

Overview

17
17
years of professional experience

Work History

Floral Designer

Freelance
10.2024 - Current
  • Prepared floral arrangements based on customer requirements.
  • Collaborated closely with customers to create unique designs for bouquets, wreaths, and gifts.
  • Designed dozens of floral arrangements per day for holidays and weddings, and worked 6- to 14-hour on-site event setups on a weekly basis.
  • Maintained thorough knowledge of needs, characteristics, and varieties of flowers and greenery used in shop to inform arrangement decisions and provide information to customers.
  • Transported and set up floral arrangements for large-scale functions, including weddings, funerals, and banquets.

Retail Manager

Wild Rose Events
06.2017 - 09.2024
  • Worked as a full-time floral designer producing dozens of bouquets, corsages, centerpieces, and other arrangements per day to meet weekly deadlines.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Trained and developed new employees for ease of transition into team, and made recommendations to dismiss employees when appropriate.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths, and processed payroll for all employees on a bi-weekly basis.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Assisted in developing and producing a suite of product offerings for the Bath and Body side of the company, and helped to design and run the boutique spaces where those products are sold.

Barista Shift Supervisor

Starbucks Coffee
02.2015 - 02.2020
  • Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
  • Maintained accurate inventory counts to meet customer demands and sustain operations.
  • Created superlative coffeehouse experience through customer service, beverage preparation, and presentation, and thorough cleanliness and sanitation of space.
  • Trained new hires in food handling and safety protocols, as well as Starbucks operating standards, to boost knowledge and performance.
  • Certified as a Barista Trainer and as a Coffee Master, and won the District Barista Championships.

Bartender

Teague's Tavern
09.2018 - 09.2019
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Kept bar presentable, sanitized, and well-stocked to meet customer needs.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Prepared custom drink orders by accurately measuring and mixing house ingredients.
  • Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
  • Designed and implemented an inventory system in Microsoft Excel to improve inventory tracking, reduce waste, and reduce costs from over-ordering.

Retail Assistant

Poor Me Sweets
10.2014 - 02.2015
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Cleaned and checked inventory for expired product, removing and redesigning gift baskets as needed to keep merchandise fresh.
  • Drove to consignment customer locations to verify inventory, replace expired product, and receive payments.
  • Managed inventory and expense tracking through Microsoft Excel to monitor and provide suggestions to improve store profits.

Floral Designer

Sabrina's Flowers and Gifts
06.2008 - 10.2014
  • Prepared potted plants and bouquets based on customer requirements.
  • Quoted, generated, and processed customer orders to meet customer needs and to create unique floral designs.
  • Possess in-depth knowledge of various types of flowers and their seasonal availability.
  • Cleaned and organized retail storefront, and designed new trendy and eye-catching displays seasonally to help sell product.
  • Cleaned and sanitized flower storage spaces to enhance the health and longevity of fresh product, reducing waste and improving customer satisfaction.

Education

Bachelor of Arts - English - Creative Writing

UNIVERSITY OF NORTH TEXAS
Denton, TX
05-2021

Associate of Arts - General Study

COLLIN COLLEGE PLANO
Plano, TX
05-2015

High School Diploma -

Rockwall High School
Rockwall, TX
06-2013

Skills

  • Store operations oversight
  • Hourly shift management
  • Staff supervision
  • Cash management
  • Problem-solving
  • Sales expertise
  • Supply ordering
  • Product merchandising
  • Expense tracking
  • Customer relations
  • Inventory control
  • Payroll management

Timeline

Floral Designer

Freelance
10.2024 - Current

Bartender

Teague's Tavern
09.2018 - 09.2019

Retail Manager

Wild Rose Events
06.2017 - 09.2024

Barista Shift Supervisor

Starbucks Coffee
02.2015 - 02.2020

Retail Assistant

Poor Me Sweets
10.2014 - 02.2015

Floral Designer

Sabrina's Flowers and Gifts
06.2008 - 10.2014

Bachelor of Arts - English - Creative Writing

UNIVERSITY OF NORTH TEXAS

Associate of Arts - General Study

COLLIN COLLEGE PLANO

High School Diploma -

Rockwall High School

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