Lyzette Erickson
Raymondville,TX
Summary
A highly motivated and dedicated customer service professional with seven plus years of experience. Solid team player with a positive demeanor seeking a career with a company that offers advancement opportunities and a great environment. Skilled in operating and maintaining weighing equipment, ensuring precise measurements and seamless workflow. Known for adaptability, and problem-solving, contributing to smooth operations and consistent results. Reliable and capable, ready to meet and exceed expectations in dynamic environment.
Overview
8
8
years of professional experience
Work History
Scale Operator
Taft Gin and Seed
07.2024 - 09.2024
- Maintained smooth operations by promptly addressing any scale malfunctions or issues.
- Promoted a positive company image by maintaining a clean, organized work area at all times.
- Operated weigh scales and issued tickets when necessary.
- Enhanced efficiency by accurately weighing and recording incoming and outgoing materials.
- Ensured accurate record-keeping for inventory management purposes through diligent data entry.
- Facilitated effective communication between scale house, yard personnel, and management to ensure seamless operation coordination.
Scale Operator
Viterra
05.2024 - 07.2024
- Maintained smooth operations by promptly addressing any scale malfunctions or issues.
- Promoted a positive company image by maintaining a clean, organized work area at all times.
- Operated weigh scales and issued tickets when necessary.
- Assisted in training new scale operators on company procedures, equipment usage, and safety protocols.
- Enhanced efficiency by accurately weighing and recording incoming and outgoing materials.
- Ensured accurate record-keeping for inventory management purposes through diligent data entry.
- Communicated with operators to share information related to product.
- Contributed to a safe work environment by monitoring compliance with safety regulations and reporting potential hazards.
- Answered customer calls professionally and routed to appropriate person.
Sweeper/Cleaner Helper
Tripp Gin
10.2023 - 12.2023
- Enhanced cleanliness by sweeping and maintaining various indoor and outdoor areas.
- Enabled smoother operations through prompt communication with supervisors regarding completed tasks or outstanding issues.
- Adhered to relevant safety protocols while using manual or motorized sweeping tools for effective results.
- Increased workplace morale by maintaining clean common areas, fostering a positive work environment.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Assisted colleagues with additional cleaning duties as needed, contributing to overall team success.
Ticket Scanner
Taft Gin and Seed Co
08.2023 - 09.2023
- Maintained smooth entry flow by quickly resolving ticketing issues and discrepancies.
- Made sure cotton bales had correct ticket number and weight.
- Gathered, sorted and scanned documents to enter into computer system.
- Collaborated with team members to establish best practices for the scanning process, increasing overall productivity.
Scale Operator
Viterra
06.2023 - 08.2023
- Maintained smooth operations by promptly addressing any scale malfunctions or issues.
- Promoted a positive company image by maintaining a clean, organized work area at all times.
- Operated weigh scales and issued tickets when necessary.
- Enhanced efficiency by accurately weighing and recording incoming and outgoing materials.
- Contributed to a safe work environment by monitoring compliance with safety regulations and reporting potential hazards.
- Ensured accurate record-keeping for inventory management purposes through diligent data entry.
- Contributed to overall operational success with reliable attendance, punctuality, and adherence to company policies.
- Answered customer calls professionally and routed to appropriate person.
Customer Service Representative/Health Insurance Consultant
Advanced Call Center Technologies LLC
04.2022 - 06.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Shelf Stocker/Organizer
Walgreens
02.2021 - 04.2021
- Maintained a clean and organized store environment for optimal shopping experience.
- Helped customers locate desired items and transfer oversized items to vehicles.
- Unloaded arriving product stock and moved to store display areas.
- Checked and pulled defective or expired products from shelves.
- Improved product availability by efficiently stocking shelves and maintaining proper inventory levels.
- Maintained well-organized restocking areas to avoid blocking aisles or creating safety hazards.
- Assisted in training new employees on store procedures, fostering teamwork and promoting a knowledgeable workforce.
- Improved overall store appearance by regularly facing products on shelves for easy identification.
- Expedited restocking process during peak hours to maintain a well-stocked sales floor for customers'' convenience.
Server
Cheddar's Scratch Kitchen
02.2020 - 03.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Customer Service Representative/Cashier
Walgreens
06.2018 - 01.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Customer Service Operator
Advanced Call Center Technologies
06.2016 - 05.2018
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Collaborated with team members to share best practices and improve overall service quality.
- Streamlined call handling processes for increased efficiency and reduced wait times.
- Consistently met or exceeded performance metrics, contributing to overall team success.
- Managed challenging callers while adhering to company guidelines for respectful communication.
- Improved first call resolution rates by utilizing comprehensive product knowledge during interactions with customers.
- Exceeded daily call quotas consistently, demonstrating commitment to productivity targets.
- Implemented feedback from management to continually refine customer service skills and techniques.
Education
associate's degree -
Texas State Technical College
Harlingen, Texas09.2024
Skills
Customer service
Fast learner
Fast paced
Sales knowledge
Problem solving
Complaint resolution
Negotiator
Great communication
Multiline phone talent
Time Management
Teamwork and Collaboration
Multitasking Abilities
Reliability
Professionalism
Timeline
Scale Operator
Taft Gin and Seed
07.2024 - 09.2024
Scale Operator
Viterra
05.2024 - 07.2024
Sweeper/Cleaner Helper
Tripp Gin
10.2023 - 12.2023
Ticket Scanner
Taft Gin and Seed Co
08.2023 - 09.2023
Scale Operator
Viterra
06.2023 - 08.2023
Customer Service Representative/Health Insurance Consultant
Advanced Call Center Technologies LLC
04.2022 - 06.2023
Shelf Stocker/Organizer
Walgreens
02.2021 - 04.2021
Server
Cheddar's Scratch Kitchen
02.2020 - 03.2020
Customer Service Representative/Cashier
Walgreens
06.2018 - 01.2020
Customer Service Operator
Advanced Call Center Technologies
06.2016 - 05.2018
associate's degree -
Texas State Technical College
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