Lyzette Majuh Wirba

Outgoing Guest Relations Manager ensuring client satisfaction and creating a memorable experience through exceptional service. Efficiently organizes office administration to guarantee organizational effectiveness and safety. Skilled in honoring guest requests and achieving high levels of satisfaction and engagement.

Microsoft Office (Word, Excel and PowerPoint), Fluent, Average

Proven working experience as guest relations/office manager, Adequate knowledge of personalized services principles and processes, Experience with needs assessment techniques, quality standards and satisfaction evaluation techniques, Hands on experience with guest relationship management software, Proficiency in English and French, Guest service orientation and drive, Excellent problem resolution skills along with outstanding communication and listening skills, Good organizational and multi-tasking abilities, Ability to work flexible hours, Highly responsible and reliable with a professional presentation, Excellent verbal and written communication skills, Great time management skills, Goal-oriented and ability to handle multiple tasks, Excellent negotiation and management skills, Enthusiastic, confidence with good sense of responsibilities, Confident and able to cope with pressure in times of change, ambiguity & adversity, An excellent delegator, who always works and supervises task to be accomplish on time