Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mavis Roberts

Customer Service
Las Vegas,NV

Summary

Experienced professional office support specialist with a proven track record of efficiently managing administrative tasks and enhancing workplace productivity. Skilled in fostering team collaboration, adapting to evolving requirements, and recognized for reliability, effective communication, and proficiency in scheduling, data management, and customer service to ensure seamless operations and drive successful outcomes.

Overview

22
22
years of professional experience

Work History

Office Assistant

Nedco Supply
  • Support multiple departments with phones, data entry, maintain files, and tracking order information.
  • General office duties: faxing, photocopying and organizing.

Accounting Clerk

Accountants, Inc.
  • Reviewed monthly invoices.
  • Performed account reconciliation.
  • Submit invoices for payment.
  • Setting up new filing system.
  • Handle calls from customers wanting to know what their balance, what checks had come in.
  • Matching appropriate products to customer needs.

Customer Service

Kelly Services
  • Handling inbound calls.
  • Giving rates for package shipments.
  • Responsibilities include investigating and resolving a wide variety of issues and requests to include probing for additional information from customers, setting expectations, and completing requests that are carried out by other support organizations.

Customer Service/A/P, A/R CLERK

Priority Staffing
  • Performed account maintenance inquiries.
  • Reviewed monthly invoices.
  • Performed account reconciliation.

Accounting Clerk

Accountemps
  • Inputting data for QuickBooks.
  • Conduct audits and variances analysis.
  • Reading meters for slot audits.
  • Maintain A/R/ A/P for billing.
  • Processing invoices.
  • Inputting sales orders and vouchers.

NDA/Repair Technician

Mpower Communications
  • Perform telephone switch maintenance of adds, moves, changes, and deletions.
  • Activating telephone lines and data circuits from other carriers.
  • Verifying with the customer that the lines had been activated.

Sr. Collector Associates

Ford Motor Credit
  • Collecting leased & individual auto loans.
  • Making payment arrangements.
  • Answering customer inquiries.
  • Assisting customers in resolving their account.
  • Handled extensive skip tracing, sending out collection letters, verifying payment arrangements.

Communication Technician

NOS Communications
  • Troubleshooting telephone lines.
  • Working with technicians to resolve customer service problems.
  • Training Customer Service Trainees on how to open repair tickets.
  • Inputting accounting codes, calling cards for customers phone lines.

Sr. Customer Service Rep.

Hi-Rim Communications
  • Handling customer inquiries regarding invoices.
  • Interfacing with the Dec 600 translations.
  • Troubleshooting repair lines, opening repair tickets.
  • Performing switch maintenance of adds, changes and deletions.
  • Canceling account for non-payment.
  • Sending out letters of payment referring account to the attorney for non-payment.

Cleaner

Execuclean Janitorial
08.2003 - Current
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Removed trash, debris and other waste materials from premises.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Emptied trashcans and transported waste to collection areas.

Education

Hyde Park Academy
Chicago, IL
06.1967

Skills

  • Customer service
  • Positive attitude
  • Time management
  • Data entry
  • Verbal communication
  • Prioritizing work
  • Mail handling
  • Strong problem solver
  • Payment processing
  • Technical support
  • AR/AP

Timeline

Cleaner

Execuclean Janitorial
08.2003 - Current

Office Assistant

Nedco Supply

Accounting Clerk

Accountants, Inc.

Customer Service

Kelly Services

Customer Service/A/P, A/R CLERK

Priority Staffing

Accounting Clerk

Accountemps

NDA/Repair Technician

Mpower Communications

Sr. Collector Associates

Ford Motor Credit

Communication Technician

NOS Communications

Sr. Customer Service Rep.

Hi-Rim Communications

Hyde Park Academy

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