Maddox Senesoury

Network Engineer Specialist III – Verizon Wireless, Southlake, TX (2010–2025)

• Resolved complex network issues impacting voice/data services, improving system reliability.

• Handled high-volume trouble tickets and escalations, consistently meeting SLA targets.

• Reduced repeat incidents by identifying root causes and improving documentation/processes.

• Collaborated with cross-functional teams and vendors to accelerate issue resolution.

• Analyzed call flows and routing to quickly isolate and fix service disruptions.

• Performed proactive network element health checks as part of surveillance activities.
• Managed data, space, and channels to ensure adequate bandwidth and video service quality.
• Created NOC tickets, abnormal reports, and broadcast outage alerts.
• Utilized multiple applications, including PON NMS, IVAPP, Tarantella, JSites, Vrepair, and Lotus Notes.
  

• Monitored network switches (5ESS, GTD5, SS7) for alarms and conducted fault isolation, testing, and troubleshooting.
• Responded to Remedy work orders and trouble tickets through triage and technician dispatching.
• Operated multiple CNOG support systems (NeMoW, UNIX, Lotus Notes, JSites, NOC Track, TOM, MSYS/INAS, SAM, NDR).
• Supported 24/7 operations under ISO9001 standards.
• Completed technical training and earned certifications in GTD5 and Lucent 5ESS systems.