Megan Anderson
Kansas City,Missouri
Summary
Highly skilled and experienced customer service professional with a solid track record of exceeding customer expectations and delivering exceptional service. Proven ability to handle customer inquiries, resolve complaints, and provide accurate information in a timely manner.
Overview
20
20
years of professional experience
Work History
Remote Customer Service Representative
Maximus
09.2021 - Current
- Worked for Marketplace Open Season program from 09/2021 to 01/2022
- Worked for Medicare program from 01/2022 to 02/2023
- Worked for OPM Extended Open Season program from 10/2023 to 12/2023
- Worked for OPM Extended Open Season program as a CSR II from 10/2024 to 03/2025
- Currently working for TRICARE Triwest program as a CSR II
- Worked with providers to research claim forms and reprocess claims
- Processed client enrollment and status forms for Postal Service Health Benefits Open Season
- Answered CSR I call questions through Teams and call consultations for Federal Employee Health Benefits Open Season
- Spoke with Annuitants for escalation calls for Federal Employee Health Benefits Open Season
- Worked for Taxpayer Relief Act assisting clients with website registration to obtain their 1098-T tax form
- Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints
- Resolved customer complaints promptly and efficiently
- Maintained a high level of professionalism when dealing with difficult customers
- Utilized problem-solving techniques to identify solutions for complex customer inquiries
Wireless Sales Expert
Wireless Advocates
04.2019 - 09.2021
- Explained wireless service and features to Costco Members while showcasing latest product features and capabilities
- Kept kiosk phones and signage up to date according to store planogram
- Responded to email and taking appropriate action
- Completed ongoing training as new phones are released and implementing new knowledge into daily sales
- Wrote Member Purchase Guides for each member to assist them in making a choice about different types of wireless service
- Trained new employees in all aspects of the job
- Answered member questions and walking through features of wireless devices
Associate
The Honey Baked Ham Company
11.2018 - 05.2019
- Processed individual and catering transactions through point of sale system
- Worked as a team to provide fast and friendly customer service during busy hours
- Helped customers select the right meal options to fit their needs and budget
- Assisted daily with lunch and deli preparation
- Received, prepared and delivered catering orders quickly and accurately
- Received and recorded orders over the phone and provided customers with reservation codes for their selections
- Cleaned work and dining areas throughout the day
- Performed opening and closing duties
Pharmacy Technician/Customer Service Representative
Med4Home
10.2017 - 10.2018
- Called patients to refill monthly medication prescriptions
- Contacted doctor's offices to renew prescriptions at patient's request
- Collected information about RX usage from patient
- Sent letters to patients when we could not get in touch by phone
- Communicated with pharmacies to arrange proper contact for patients with special needs
- Communicated with pharmacies to notify them of changes to patient's accounts
- Consistently made individual monthly refill goals
- Confirmed current doctor and insurance information with patients
Sales Representative
Empire Today
02.2017 - 07.2017
- Assisted customers with purchases by providing knowledge of carpet and flooring
- Built quotes for customer orders and completed sales using Precision Quote system
- Accurately measured customer's homes to build diagram for Precision Quote system
- Assisted the Store Manager in daily clerical work
- Discarded old carpet and flooring samples as directed through company email
- Created training pages on Precision Quote and Seibel systems for training book
- Created training pages on processing credit card deposits, check deposits, and financing through Synchrony for training book
- Created contact sheet with important company phone numbers
- Created store responsibility checklist for opening and closing shifts
Assistant Manager
Dress Barn
04.2014 - 12.2016
- Assisted customers with sizing and fashion using the point of sale system to ring customers as well as to order merchandise from the company website and other store locations
- Assisted the Store Manager in all aspects of store operations to maximize sales
- Counted register funds in the morning and at night and separated and securing daily bank deposit
- Made the schedule for all associates and managers in the store
- Displayed new store signage on a weekly and daily basis
- Used strong organizational skills and multitasking in a fast paced environment
- Provided exceptional customer service
- Worked double shifts when associates called in sick
- Implemented monthly visual standards and directives
- Called customers to notify them of their order's arrival
- Called applicants' references
- Tracked associate rewards through company rewards system
Sales Associate
Walmart Stores Inc.
09.2007 - 10.2011
- Sold contract and prepaid cell phones
- Sold televisions, home theater systems, video game consoles and other electronics
- Assisted customers and associates in the one hour photo department
- Provided excellent customer service
- Used product knowledge to advise customers about which merchandise to purchase
- Answered customer questions
- Arranged and relocated merchandise displays
- Cleaned work areas daily
- Greeted customers in a friendly manner
- Inspected cell phone returns
- Managed inventory of cell phones on a daily basis
- Displayed new department signage on a weekly basis
Sales Associate
Dillard's
10.2005 - 07.2006
- Answered customer questions about sizing, accessories, and merchandise care.
- Built relationships with customers to encourage repeat business.
- Stocked merchandise, clearly labeling items, and arranging according to size and color.
- Performed cash, card, and check transactions to complete customer purchases.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
08/2006 - 05/2007
Johnson County Community College
High School Diploma -
Morris High School
05.2005
Skills
- Complaint resolution
- Call center procedures
- Call escalation
- Paperwork processing
Timeline
Remote Customer Service Representative
Maximus
09.2021 - Current
Wireless Sales Expert
Wireless Advocates
04.2019 - 09.2021
Associate
The Honey Baked Ham Company
11.2018 - 05.2019
Pharmacy Technician/Customer Service Representative
Med4Home
10.2017 - 10.2018
Sales Representative
Empire Today
02.2017 - 07.2017
Assistant Manager
Dress Barn
04.2014 - 12.2016
Sales Associate
Walmart Stores Inc.
09.2007 - 10.2011
Sales Associate
Dillard's
10.2005 - 07.2006
High School Diploma -
Morris High School
08/2006 - 05/2007
Johnson County Community College
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