Hi, I’m
Michael Wilson
Wapakoneta,OH
Summary
Trusted IT System Manager skilled at traversing obstacles associated with systems management at any scale. Confident managing system types. Takes ownership of uptime, performance metrics and reliability factors. Committed to leading streamlined and cost-effective system management efforts. Experienced Systems Manager knowledgeable about planning, implementing and maintaining business information systems. Strong technical acumen, project management skills and attention to detail. Desiring a challenging new role with a progressive organization.
Overview
26
years of professional experience
1
Certificate
Work History
Circle K Corp
IT Systems Manager
12.2015 - Current
Job overview
- Recommended systems improvements to technical staff, prioritizing maximum return on investment (ROI).
- Kept support systems operating at optimal 99.7% performance levels.
- Responded to incidents quickly, troubleshot problems, and corrected faults meeting 95% SLAs
- Communicated with third-party providers and business channel partners to maintain strong commercial alliances.
- Led company-wide system installation, overseeing upgrades to provide minimal interruptions to business continuity.
- Worked closely with management teams to plan, develop, and execute technical strategies aligned to client's vision.
The Pantry, Inc.
Senior IT Analyst
03.2015 - 12.2015
Job overview
- Investigated system issues and implemented resolutions to reduce downtime.
- Assessed business requirements to create focused solutions.
- Improved systems with addition of new features and infrastructure.
The Pantry, Inc.
Business System Analyst
01.2012 - 03.2015
Job overview
- Elicit business requirements from business units in form of Epics / User Stories
- Assessed business requirements to create focused solutions.
- Collected, defined analyzed business requirements.
The Pantry, Inc.
Manager, Operations Support
01.2009 - 01.2012
Job overview
- Supervised staff of 3 – 12 Specialist
- Assisted in enterprise application development for Sales Operations and providing support
- Supplemental reporting for Operations Management and field
- Project Management
The Pantry, Inc.
District Sales Manager
01.2007 - 01.2009
Job overview
- Supervised nine convenience store operations
- Recruited, hired, and trained store management personnel
- Controlled inventory sales, shrink, cash, and payroll budgets
- Built dynamic collaborative team of 90+ employees.
South Seaport, Inc.
General Manager
01.2006 - 01.2007
Job overview
- Supervised 265-seat restaurant and seven departments within
- Recruited, hired, and trained all levels of line staff and hourly management
- Controlled food, liquor, and beverage cost controls and implemented changes for improvement. Exceeded projected cost control by 8%
- Provided detailed analysis reports of sales, sales trends, product mix, and labor.
South Seaport, Inc.
Restaurant Manager
01.2004 - 01.2006
Job overview
- Supervised 265-seat restaurant and seven departments within
- Recruited, hired, and trained all levels of line staff and hourly management
- Controlled food, liquor, and beverage cost controls and implemented changes for improvement
- Provided detailed analysis reports of sales, sales trends, product mix, and labor.
ESA Services, Inc.
District and Regional Supervisor - North Atlantic / Great Lakes Region
01.2000 - 01.2004
Job overview
- Supervised, through direct hands-on method, four to fifteen units spanning multiple states
- Recruited, hired, trained, and led team of 20 General Managers and General Managers in training
- Cost control and revenue generation trends, initiated action provided feedback to promote profitability to subordinates and executive management increase occupancy levels by 12%
- Operational control of new site construction.
ESA Services, Inc.
General Manager
01.1998 - 01.2000
Job overview
- Responsible for support and development of all daily operations, training, and consumer experiences
- Recruited, hired, and trained Assistant General Managers and site staff
- Inventory control of site commodities to meet and exceed company guidelines. Reduced site expenses by 2% year over year
- Leads team as coach and trainer in proper execution of job duties through hands-on procedures.
Education
Ohio State University & Lima Technical CollegeLima, OH
Some College (No Degree) from Information Technology
Lima Technical CollegeLima, OH
Some College (No Degree) from Computer Science And Programming
Dale Carnegie Development
Public Speaking
01.1985
Skills
- Project Management
- Business Analysis
- Technical Documentation
- Application - Software Support
- Instructing
- Microsoft Office
- Microsoft SQL
- Speaking
- Coordination
- Continuous Improvement Process
Certification
- JDA Space & Floor planning certifications
- Microsoft SQL Server 2012 (10774)
- Introduction to SCRUM
- Project Management Boot Camp
- SCRUM Product Owner Training
- Agile Estimating and Planning
- SCRUM Developer Training
- IIBA CBAA Certification Training
Timeline
IT Systems Manager
Circle K Corp
12.2015 - Current
Senior IT Analyst
The Pantry, Inc.
03.2015 - 12.2015
Business System Analyst
The Pantry, Inc.
01.2012 - 03.2015
Manager, Operations Support
The Pantry, Inc.
01.2009 - 01.2012
District Sales Manager
The Pantry, Inc.
01.2007 - 01.2009
General Manager
South Seaport, Inc.
01.2006 - 01.2007
Restaurant Manager
South Seaport, Inc.
01.2004 - 01.2006
District and Regional Supervisor - North Atlantic / Great Lakes Region
ESA Services, Inc.
01.2000 - 01.2004
General Manager
ESA Services, Inc.
01.1998 - 01.2000
Ohio State University & Lima Technical College
Some College (No Degree) from Information Technology
Lima Technical College
Some College (No Degree) from Computer Science And Programming
Dale Carnegie Development
Public Speaking