Molly Cuthbert

As an Insurance Service Representative I provided high quality service to members and insureds regarding changes in insurance policies, renewal information, and billing statements. I was responsible for quoting insurance rates, qualifying applicants, and verifying and submitting new business applications and related documents. Other responsibilities included resolving membership and insurance problems using discretion and independent judgment.  I was also responsible for handling accounting problems and correspondence and having open and clear communication with my superiors who were located in the Lancaster, CA office. In order to preform my duties as an Insurance Representative I was required to pass the state mandated test for my Insurance License and keep my license active.

As a Member Service Specialist II I fulfilled member requests relating to Auto Club transactions,  cross-sold assigned AAA products and services to achieve my month, quarter and annual goal. I was trained in cashiering duties which included the balancing of the cash drawer along with shared responsibilities for branch bookkeeping. I traveled to Southern California for extensive training in DMV services such as: vehicle registration, title transfers, both in state and out of state, identifying and resolving issues and staying up to date on changes in procedures. I preformed notary services and had to maintain my status as a Notary Public by passing a state mandated test every two years.  

As a Teller I was responsible for executing customer transactions, including deposits, withdrawals, money orders and checks.

Rapidly and efficiently prepared customer and ATM cash and change orders while maintaining a 100% accuracy in my cash drawer.