Summary
Overview
Work History
Education
Skills
Timeline
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MacKenzie Dahl

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

5
5
years of professional experience

Work History

Director of Transportation

Draper Rehabilitation And Care Center
02.2020 - 12.2022
  • Created and managed budget for transportation department to cover expenses related to equipment, maintenance, personnel and vehicles.
  • Planned, scheduled and assigned 2-3 driver routes and workloads.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Led improvement initiatives to advance operational efficiencies and increase revenue.
  • Maintained professional image and attitude to positively represent transportation department and help build reputation for excellent customer service for our residents and their families.
  • Reported to healthcare workers for following days' pickups and further instructions along with directions to facilities.
  • Shouldered responsibility for communicating with drivers concerning pickups and schedules.
  • Scheduled transportation for patients to assigned medical facilities.
  • Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
  • Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
  • Collaborated with healthcare staff to verify alignment of appointment scheduling.
  • Confirmed appointments one day prior to minimize missed appointments and maximize clinic utilization.
  • Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
  • Followed up with patients to reschedule missed appointments.
  • Answered phone calls and messages regarding patient appointments and transportation to and from appointments.
  • Developed and implemented efficient scheduling systems to maintain organized medical appointment schedules.
  • Coordinated with other departments to facilitate seamless operation and excellent patient care.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.

Administrative Assistant

Draper Rehabilitation And Care Center
02.2020 - 12.2022
  • Helped medical records file documentation and patient files.
  • Scanned and uploaded medical documentation.
  • Tracked and reported covid testing for the entire building to the state.
  • Tracked covid vaccinations for employees.
  • Backup receptionist, helped answering phones and directing visitors.
  • Helped CNA's on the floor with passing drinks and meals and taking residents to and from their rooms.
  • Managed the indeed account and scheduling interviews.
  • Helped multiple departments such as Medical Records, MDS, Therapy and CNAs with whatever was needed.
  • Completed admit packets within 24hrs of a new admit.

Medical Records Director

Draper Rehabilitation And Care Center
Draper, Utah
11.2023 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Organized and detail-oriented with a strong work ethic.
  • Strengthened communication skills through regular interactions with others.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Assistant Business Office Manager

St. Joseph Villa
12.2022 - 11.2023
  • Performed accounts receivable collections for past due accounts by conducting collection calls.
  • Prepared bills receivable, invoices, and bank deposits.
  • Posted customer payments by recording cash, checks, and credit card transactions.
  • Reconciled daily trust and verified proper posting.
  • Updated aging reports based on daily audits.
  • Utilized financial software to prepare consolidated financial statements.
  • Supported financial director with special projects and additional job duties.
  • Billed medicaid weekly for ALF and ILF residents.
  • Manage residents money in a trust account.
  • Use word and excel spreadsheets to manage financial records and backup documentation.
  • Help with getting residents medicaid and the proper documentation to apply for medicaid.

Education

High School Diploma -

Brighton High School
Cottonwood Heights, UT
05.2021

Skills

  • Multitasking Abilities
  • Relationship Building
  • Organization Skills
  • Time Management
  • Excellent Communication
  • Social Media

Timeline

Medical Records Director

Draper Rehabilitation And Care Center
11.2023 - Current

Assistant Business Office Manager

St. Joseph Villa
12.2022 - 11.2023

Director of Transportation

Draper Rehabilitation And Care Center
02.2020 - 12.2022

Administrative Assistant

Draper Rehabilitation And Care Center
02.2020 - 12.2022

High School Diploma -

Brighton High School

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MacKenzie Dahl