Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mikeala Watson

Mustang

Summary

Compassionate Medical Assistant Apprentice at THP with strong communication skills and a commitment to patient satisfaction. Proficient in vital signs monitoring and HIPAA compliance, I excelled in enhancing patient experiences and collaborating with multidisciplinary teams to deliver exceptional care. Recognized for fostering a welcoming environment and maintaining confidentiality.

Overview

5
5
years of professional experience

Work History

Medical Assistant Apprentice

THP
09.2022 - 01.2025
  • Promoted patient satisfaction by addressing concerns promptly, demonstrating empathy, and maintaining confidentiality at all times.
  • Enhanced patient experience by providing compassionate care and assisting with daily living activities.
  • Collaborated effectively with multidisciplinary teams to provide comprehensive care to diverse patient populations.
  • Assisted in performing minor surgical procedures under the supervision of licensed physicians, prioritizing patient safety throughout the process.
  • Facilitated seamless transitions between appointments by efficiently preparing exam rooms for subsequent patients.
  • Aided physicians in the diagnosis process by accurately recording patient symptoms and medical histories.
  • Enhanced team collaboration with clear communication and active participation in staff meetings and training sessions.
  • Fostered a safe environment for patients by adhering to strict infection control protocols during clinical procedures.
  • Maintained a clean and organized work area to facilitate efficient patient care delivery.
  • Contributed to a welcoming environment for patients through exceptional customer service and communication skills.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Measured patient pulse oximetry.
  • Measured patient spirometry.

Crew Team Member

Chick-Fil-A Restaurant
08.2019 - 09.2022
  • Worked well with teammates and accepted coaching from management team.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Collaborated with team members to complete orders.
  • Operated register to process payments and collect cash payment for order totals.
  • Improved customer satisfaction by consistently providing friendly and efficient service.
  • Greeted customers at drive-thru and took food orders.
  • Enhanced team productivity by effectively collaborating with colleagues on tasks and responsibilities.
  • Resolved customer complaints quickly and professionally, ensuring repeat patronage.
  • Demonstrated strong multitasking abilities by balancing order-taking duties while addressing customer inquiries or concerns simultaneously.
  • Increased overall efficiency by promptly restocking supplies as required during shifts.
  • Checked and restocked utensils and condiments in appropriate locations for guests.
  • Assisted fellow crew members during peak hours, ensuring smooth operations without compromising quality standards.
  • Completed transactions accurately while maintaining superior cash handling skills and following security protocols.
  • Became familiar with products to answer questions and make suggestions.
  • Contributed to a safe work environment by strictly adhering to company health and safety regulations at all times.
  • Assisted other team members to achieve goals.
  • Showcased excellent problem-solving skills when faced with unexpected challenges, working to find effective solutions and maintain customer satisfaction.
  • Demonstrated versatility by cross-training in multiple stations, allowing for increased flexibility during busy periods.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Contributed to the achievement of company targets through consistent delivery of high-quality service.

Education

No Degree - Medical

Rose State College
Oklahoma City, OK
05-2026

High School Diploma -

Mustang High School
Mustang, OK
05-2021

Skills

  • Strong communication skills
  • Vital signs monitoring
  • HIPAA compliance
  • Maintaining confidentiality
  • Medical terminology
  • Healthcare software proficiency
  • Electronic health records management
  • First aid and CPR certified
  • Reliable team player
  • Direct patient care
  • Compassionate

Timeline

Medical Assistant Apprentice

THP
09.2022 - 01.2025

Crew Team Member

Chick-Fil-A Restaurant
08.2019 - 09.2022

No Degree - Medical

Rose State College

High School Diploma -

Mustang High School

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