M. Elaine Smith
Riverview
Summary
Results-driven Farmer's Market Manager with proven expertise in customer service and operational management. Skilled in enhancing customer experiences and team collaboration, leading to increased patron satisfaction and efficient inventory management.
Overview
14
14
years of professional experience
Work History
Farmer's Market Manager
Burgin Farmers Market
02.2019 - Current
- Maintained an inviting atmosphere for patrons by overseeing cleanliness and organization of common areas throughout each event.
- Managed inventory levels, ensuring product availability while minimizing waste.
- Trained and mentored new staff on best practices for customer service and operational efficiency.
- Enhanced customer experience by implementing creative market layouts and clear signage.
- Provided product information and support to enhance customer experience and loyalty.
- Responded to customer requests for products, services, and company information.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Monitored aging accounts receivable reports to identify and address overdue payments promptly.
Real Estate Administrative Assistant
CENTURY 21 Link Realty
04.2015 - 02.2019
- Developed and maintained digital filing systems for easy access to client information.
- Maintained an accessible and comprehensive database of property listings, client contacts, and transaction records for easy retrieval and reference by team members.
- Managed a high volume of incoming calls, emails, and walk-in inquiries with professionalism and prompt attention, ensuring no opportunities were missed.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Improved office efficiency by maintaining accurate records of properties listed, contracts signed, and payments received.
- Kept contacts organized with [Software] system to maintain readiness for future mailings.
- Enhanced client satisfaction by providing exceptional customer service and timely responses to inquiries.
- Managed filing system, entered data and completed other clerical tasks.
Executive Assistant to the Vice President
Lennar Homes
10.2011 - 06.2014
- Coordinated executive schedules, ensuring efficient time management and prioritization of meetings.
- Managed internal and external communications, facilitating clear information flow across departments.
- Developed and maintained filing systems, enhancing document retrieval and organization efficiency.
- Prepared briefing materials for meetings, ensuring comprehensive information availability for decision-making.
- Streamlined communication for the Vice President by handling phone calls, emails, and in-person inquiries.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Facilitated training and onboarding for incoming office staff.
- Handled confidential and sensitive information with discretion and tact.
- Optimized use of available resources with thorough budget management for office supplies, travel expenses, and event planning costs.
- Supported business and hospitality needs of corporate partners and staff during meetings and company events.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
Education
Bachelor of Science - Business Management
Southwest Florida College
Tampa, Fl12-2009
Skills
- Teamwork and collaboration
- Customer service
- Multitasking
- Problem-solving
- Reliability
- Staff scheduling
- Administrative management
Timeline
Farmer's Market Manager
Burgin Farmers Market
02.2019 - Current
Real Estate Administrative Assistant
CENTURY 21 Link Realty
04.2015 - 02.2019
Executive Assistant to the Vice President
Lennar Homes
10.2011 - 06.2014
Bachelor of Science - Business Management
Southwest Florida College