Hi, I’m
Michael Goodman
Tyler,TX
Summary
Determined self-starter with successful experience within highly-regarded companies, acknowledged for exceeding performance goals and providing impeccable client service. Valued team member consistently promoted into roles with increased responsibilities. Possess strong interpersonal skills, cultivates positive business relationships and communicates effectively at all levels. Passionate about learning new products, new skills, and continuing to use strong communication to nurture long lasting client relationships.
Overview
17
years of professional experience
Work History
Azibo
Onboarding Specialist
10.2024 - Current
Job overview
- Created smooth onboarding processes to help new customers transition their tenants onto the platform.
- Trained new customers in the skills required to operate the platform and accomplish their business goals.
- Led professional and thorough orientation sessions, introducing new customers to key platform information.
- Responded to customer requests for products, services, and company information.
- Promptly responded to inquiries and requests from customers.
Meta (Facebook)
Account Manager
01.2021 - 08.2024
Job overview
- Deliver high-level client service to build relationships with direct advertisers, ensuring open communication
- Function as primary contact and a trusted advisor for advertisers to assist with achieving success on Facebook
- Collaborate with advertisers to understand target audience, marketing objectives, and KPIs, sharing expertise concerning industry trends, emerging advertising technologies, and changes in the digital landscape
- Guide advertisers in creating and optimizing ad campaigns based on industry standards and internal policies
- Analyze campaign performance, provide regular reports to advertisers, and recommend optimizations
- Partner with sales, creative, and product teams to ensure seamless execution and delivery of campaigns
- Introduced digital advertising strategies that aligned with client objectives and achieved remarkable results
- Offered feedback and insights that drove product enhancements and improved the advertiser experience
- Improved campaign performance on Facebook using advanced targeting options, ad formats, and best practices
- Developed long-term advertising strategies that expanded accounts and increased revenue
Meta (Facebook)
Partner Manager
05.2018 - 01.2021
Job overview
- Developed and managed relationships with advertising agencies as primary point of contact, ensuring exceptional client experiences
- Employed deep knowledge of advertising best practices to drive success on the Facebook platform
- Maintained a strategic mindset and used strong communication and negotiation skills during client interactions
- Monitored campaign performance and regularly issued reports and analyses to agencies
- Engaged cross-functionally with sales, marketing, product, and operations teams to champion agency initiatives
- Brainstormed with Facebook teams to identify opportunities for expanding agency partnerships
- Advocated for agencies within Facebook to influence product development and enhance the agency experience
- Delivered impressive and measurable results by collaborating with agencies to develop comprehensive advertising plans that aligned with goals and objectives
- Optimized the performance of campaigns by recommending products, features, and best practices to advertisers
- Drove adoption of Facebook's advertising solutions among agencies and helped to leverage innovative ad formats and targeting options to meet objectives
Q1media
Account Manager, Platform Relationships
05.2017 - 05.2018
Job overview
- Provided direct, day-to-day support to the Publisher Acquisition team and App Advertisers
- Led and drove partner acquisition conversations
- Developed, managed, and maintained a prioritized pipeline of new publisher development opportunities
- Resolved issues collaboratively and represented publisher interests with a focus on revenue growth
- Evaluated new partner opportunities while working closely with the management team
- Leveraged financial models, ad server reporting, internal systems, and other tools to expand partnerships
- Grew the distribution and partner base for Q1Media, including mobile, video, and display products
- Established and built strategic relationships with website owners, operators, and key publisher contacts
- Assessed account set performance and optimized for profitability and revenue growth
Q1media
Publisher Development Associate
05.2016 - 05.2017
Job overview
- Expanded partner base for mobile, video, and display products
- Advanced key initiatives by directly supporting the Publisher Acquisition team on a daily basis
- Cultivated relationships with website owners, operators, and key publisher contacts to support growth goals
GameStop
Store Manager
12.2014 - 05.2016
Job overview
- Leveraged talents and expertise to manage all aspects of store operations, while providing exceptional team leadership and direction to ensure daily and weekly tasks are completed
- Tracked and communicated goals with all team members to drive store performance beyond expectations
- Continually assessed store needs and identified opportunities for improvement
- Supported team members in individual professional development and personal growth
- Earned several awards for superb customer service and consistently leading team to meet or exceed sales targets over multiple consecutive years
GameStop
Assistant Store Manager
08.2011 - 12.2014
Job overview
- Supported Store Manager in all facets of store operations, serving as a knowledgeable, loyal, and trusted resource
- Ensured best-in-class customer service was provided in alignment with company policies and procedures
- Monitored and maintained a clean, well-organized, and properly merchandised store at all times
- Used an empowering leadership model to effectively supervise and coach staff for optimal results
- Increased sales and drove service satisfaction by answering questions, and assisting with product selection, purchases, and returns
- Promoted to Store Manager in 2014 as a result of stellar performance
GameStop
Senior Game Advisor
11.2009 - 08.2011
Job overview
- Assisted store management team in supervising all store activities and providing exceptional service to all customers, both in person and by phone
- Promoted to Assistant Store Manager in 2011 as a result of stellar performance
- Maintained up-to-date product knowledge, answered questions, and assisted with product selection, purchase, and return
- Increased efficiency of store operations by using organizational skills to assist with store merchandising, inventory control, loss prevention, restocking, store cleaning, and maintenance
GameStop
Game Advisor
05.2008 - 11.2009
Job overview
- Provided exceptional and efficient customer services to patrons throughout the store, including information on the electronic gaming industry, popular titles, and consoles
- Achieved customer satisfaction by providing and encouraging team members to provide world-class service
- Demonstrated passion for video games from every genre and ability to work in a fast-paced environment, with customers from all backgrounds
- Assisted customers, operated a point of sale system, and performed other various tasks to support the team
- Hired in a part-time capacity and promoted to Senior Game Advisor in 2009 as a result of stellar performance
Education
University of Texas at TylerTyler, TX
Bachelor of Business Administration from Marketing
Tyler Junior CollegeTyler, TX
Associate in Business Administration
Tyler Junior CollegeTyler, TX
Associate in Fine Arts
Skills
- Client & Account Management
- Marketing Research
- Analysis
- KPIs
- Strategy Development & Execution
- Revenue Growth Strategies
- Retention management
- Advertising Campaign Solutions
- Cross-Functional Collaboration
- Team Leadership & Development
- Planning & Operational Efficiency
- Team Training, Motivation & Inspiration
Timeline
Onboarding Specialist
Azibo
10.2024 - Current
Account Manager
Meta (Facebook)
01.2021 - 08.2024
Partner Manager
Meta (Facebook)
05.2018 - 01.2021
Account Manager, Platform Relationships
Q1media
05.2017 - 05.2018
Publisher Development Associate
Q1media
05.2016 - 05.2017
Store Manager
GameStop
12.2014 - 05.2016
Assistant Store Manager
GameStop
08.2011 - 12.2014
Senior Game Advisor
GameStop
11.2009 - 08.2011
Game Advisor
GameStop
05.2008 - 11.2009
Tyler Junior College
Associate in Business Administration
Tyler Junior College
Associate in Fine Arts
University of Texas at Tyler
Bachelor of Business Administration from Marketing
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