Summary
Overview
Work History
Education
Skills
Timeline
Intern

Misty Grooms

ARVONIA,VA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

20
20
years of professional experience

Work History

Patient Safety Companion

UVA Health
10.2020 - Current
  • Supported patients and family members, actively listening to concerns and offering compassionate care.
  • Answered patient inquiries and provided information about healthcare services.
  • Made sure there weren't anything in their room that could harm themselves or the staff.
  • Assisted disabled clients to support independence and well-being.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
  • Monitored patient progress and reported changes to healthcare professionals.

Bank Teller

Farmer's Bank Of Appomattox
04.2020 - 12.2020
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Provided customer records, account statements and copies of checks.
  • Reconciled cash drawer and resolved discrepancies.
  • Counted and packaged currency and coins.
  • Logged cashier's checks and other transactions to maintain accurate account records.
  • Placed orders for customer checks and verified starting numbers.
  • Turned in excess cash to maintain drawer security.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Monitored and reported suspicious activity in line with bank security policies.
  • Maintained friendly and professional customer interactions.
  • Assisted customers with banking needs and inquiries.
  • Executed wire transfers, stop payments and account transfers.
  • Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
  • Received loan and utility payments, sending funds to correct destinations.

Patient Companion

T & L Companion
04.2019 - 12.2019
  • Maintained clean, safe, and well-organized patient environment.
  • Assisted disabled clients to support independence and well-being.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Supervised daily activities and provided assistance to staff.
  • Maintained clean and safe environment to promote patient safety and comfort.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Supported patients and family members, actively listening to concerns and offering compassionate care.
  • Used principles of growth and development to provide age-specific treatment and care.
  • Answered patient inquiries and provided information about healthcare services.
  • Transported patients to and from appointments, assisting with getting in and out of vehicles.

Patient Service Representative

Central Virginia Health Services
08.2003 - 03.2017
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Verified insurance eligibility and coverage for patients.
  • Entered patient demographic and insurance data into electronic medical record system.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Managed patient registration process, confirming data accuracy and completeness.
  • Built and maintained positive working relationships with patients and staff.
  • Took copayments and compiled daily financial records.
  • Assisted patients in filling out check-in and payment paperwork.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Handled customer service inquiries in person, via telephone and through email.
  • Balanced deposits and credit card payments each day.
  • Investigated insurance claims denials and appeals.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Trained new staff on filing, phone etiquette and other office duties.
  • Responded to inquiries by directing calls to appropriate personnel.
  • Resolved customer complaints using established follow-up procedures.

Education

Data Entry

National Business College
Charlottesville, VA

Business/Marketing

Buckingham County High School
Buckingham, VA
06.1996

Skills

  • Room Preparation
  • Patient Care
  • Progress Tracking
  • Physician Support
  • Support Services
  • Friendly, Positive Attitude
  • Self-Directed
  • PPE Use
  • Dependable and Responsible
  • Excellent Communication
  • Direct Patient Care

Timeline

Patient Safety Companion

UVA Health
10.2020 - Current

Bank Teller

Farmer's Bank Of Appomattox
04.2020 - 12.2020

Patient Companion

T & L Companion
04.2019 - 12.2019

Patient Service Representative

Central Virginia Health Services
08.2003 - 03.2017

Data Entry

National Business College

Business/Marketing

Buckingham County High School

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Misty Grooms