Marcos Galvan
CA
Summary
Dedicated Senior Care Manager with extensive experience managing staff, coordinating individualized care plans, and maintaining compliance in residential and in-home care settings. Recognized for building long-term client relationships, mentoring caregivers, and delivering safe, consistent, and compassionate care environments.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Professional In-home Assistance
EthiCare
02.2023 - Current
- Oversee daily operations, staff leadership, and client well-being to ensure a safe, high-quality care environment
- Manage administrative functions including scheduling, documentation, and compliance oversight
- Provide compassionate leadership through staff training, supervision, and ongoing performance support
- Serve as a primary liaison for families, ensuring clear communication and continuity of care
- Implement and monitor individualized care plans addressing residents’ physical, emotional, and social needs
- Provide hands-on support to caregivers in the field to maintain care standards and resolve challenges
- Maintain long-term client relationships, including continuous care for a client served over multiple years
- Work flexible hours, including nights, weekends, and holidays, to support operational and client needs
Senior Care Manager
Family Ties Home Care LLC
04.2021 - 12.2025
- Directed interdisciplinary care team, optimizing coordination and service delivery that heightened member satisfaction by 25%.
- Negotiated with medical and non-medical service providers to improve the socio-economic support for members, achieving a 15% increase in successful community resource linkages.
- Implemented an innovative risk management protocol that identified and mitigated potential issues, reducing member complaints by 40%.
- Automated the entry and maintenance of clinical data in medical systems, enhancing data accuracy and reducing processing time by 50%.
- Coordinated communication between healthcare providers, families, and clients to ensure comprehensive care.
- Developed individualized care plans to meet clients' needs and preferences.
- Monitored client progress and adjusted care plans based on evolving health conditions.
- Trained and mentored junior staff on best practices in senior care management.
- Implemented quality assurance protocols to enhance service delivery and client satisfaction.
- Advocated for clients' rights and needs within multidisciplinary teams and community resources.
- Assessed the need for additional healthcare professionals on a case-by-case basis, optimizing overall care management effectiveness by ensuring timely availability of required resources.
- Enhanced patient care by developing and implementing comprehensive care plans tailored to individual needs.
Care Manager
Helping Hands Group LLC
01.2013 - 08.2020
- Assisted clients with daily living activities while ensuring safety, dignity, and high-quality care.
- Enhanced care quality through accurate data collection, progress tracking, and outcome evaluation.
- Managed scheduling and coordination for five healthcare professionals to ensure consistent, uninterrupted care.
- Monitored patient progress and adjusted care strategies to optimize health and functional outcomes.
- Conducted comprehensive assessments to identify individual needs and develop personalized care interventions.
- Coordinated care plans with healthcare providers to improve patient outcomes and continuity of care.
- Maintained accurate case documentation in compliance with regulatory standards and organizational policies.
- Mentored junior staff in best practices for patient engagement, documentation, and care management.
Caregiver
Private Clients
05.2010 - 11.2013
- Provided compassionate care and support to clients, enhancing daily living activities.
- Assisted clients with personal hygiene and mobility, ensuring safety and comfort.
- Administered prescribed medications, maintaining accurate records of dosage and schedule.
- Developed personalized care plans in collaboration with healthcare professionals to meet client needs.
- Overnight and living-in care as needed,
Skills
- Patient care coordination
- Patient support
- Team Leadership
- Conflict Resolution
- Healthcare Compliance
- Bilingual in Spanish
- Flexible and adaptable
- Client Relationship Management
Certification
- Certified Home Health Aide (HHA) - California Department of Public Health
Timeline
Professional In-home Assistance
EthiCare
02.2023 - Current
Senior Care Manager
Family Ties Home Care LLC
04.2021 - 12.2025
Care Manager
Helping Hands Group LLC
01.2013 - 08.2020
Caregiver
Private Clients
05.2010 - 11.2013