Mary Ann Kontor
Summary
Sales professional with solid track record in driving revenue growth and enhancing customer satisfaction. Adept at building strong client relationships, leveraging product knowledge, and implementing effective sales strategies. Strong focus on teamwork and adaptability ensures consistent achievement of goals in dynamic environments. Skilled in communication, problem-solving, and time management.
Overview
4
4
years of professional experience
Work History
Sales Associate
Foot Locker
01.2023 - 11.2024
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Housekeeper
Private
09.2021 - 04.2024
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Disposed of trash and recyclables each day to avoid waste buildup.
- anage upkeep of home
Barista
Starbucks
03.2022 - 11.2022
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Operated espresso machines and commercial coffee brewers to create beverages.
Summer Youth Internship
DYCD
06.2021 - 08.2021
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Tence working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Took part in career exploration .
Customer Service Cashier
African Market
07.2020 - 08.2021
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Organized inventory while managing finances.
- Advertise store product.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
Education
Associate of Applied Science - Nursing
Bronx Community College
Bronx, NY06-2027
Skills
- Problem-solving skills
- Multi-tasking strength
- Excellent people skills
- Reliable and punctual
- Verbal/written communication
- Meeting deadlines
- Adapt to diverse groups
- Upselling
- Cleaning techniques
- Relationship selling
- Persuasion techniques
- Sales trends
- Written and oral communication skills
Languages
Twi
Native or Bilingual
Mumpruli
Native or Bilingual
French
Elementary
English
Native or Bilingual
Interests
- Baking
- Volunteering for community initiatives to give back to local communities and make a positive impact
- Participating in cooking contests and challenges to showcase culinary skills and creativity
- High-Intensity Interval Training
- Fashion and Style
- Volunteering with youth sports programs as a tutor
- Youth mentor, providing guidance and support to empower the next generation of leaders
Timeline
Sales Associate
Foot Locker
01.2023 - 11.2024
Barista
Starbucks
03.2022 - 11.2022
Housekeeper
Private
09.2021 - 04.2024
Summer Youth Internship
DYCD
06.2021 - 08.2021
Customer Service Cashier
African Market
07.2020 - 08.2021
Associate of Applied Science - Nursing
Bronx Community College
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