Mary Kenyon
Olympia,WA
Summary
Organized Receptionist with a proven track record of efficient task completion and effective communication. Expertise in time management and customer service, excelling in fast-paced environments. Skilled in multitasking and engaging with diverse clientele to enhance satisfaction and workplace atmosphere.
Overview
8
8
years of professional experience
Work History
Receptionist
Olympia Multi Specialty Clinic
Olympia, WA
12.2024 - Current
- Greeted and checked in patients, updating information in computer system.
- Maintained confidentiality of patient information per HIPAA regulations.
- Verified insurance coverage for appointments and collected co-payments.
- Informed patients of financial responsibilities before service delivery.
- Entered insurance details, demographics, and health history into database.
- Processed payments and scanned identification and insurance cards.
Receptionist
Clarus Eye Centre
Lacey, WA
06.2024 - 10.2024
- Delivered exceptional customer service by addressing patient inquiries and concerns.
- Verified insurance details, collected payments, and scheduled appointments efficiently.
- Processed referrals from primary care physicians to specialists for additional evaluation.
- Conducted regular reviews of patient accounts to ensure accuracy.
- Balanced deposits and managed credit card batches on a daily basis.
Patient Service Representative
MultiCare Health System
Olympia, WA
09.2023 - 05.2024
- Checked in patients for scheduled appointments; verified accuracy of patient information.
- Explained patient paperwork and assisted with completion when necessary.
- Collected insurance copays and additional payments from patients promptly.
- Answered and screened telephone calls courteously, directing them to appropriate staff.
- Processed incoming and outgoing faxes for clinic providers efficiently.
- Conducted monthly insurance verifications for all scheduled patient appointments.
- Managed incoming and outgoing mail for the clinic to ensure timely delivery.
- Scheduled and rescheduled patient appointments as directed by lead.
Referral Coordinator
Olympia Orthopaedic Associates
Olympia, WA
05.2022 - 08.2023
- Processed inbound calls to address needs of patients, doctors, clinics, and labs.
- Scheduled appointments through outbound calls for new and existing patients.
- Obtained necessary referral information by communicating with patients, healthcare providers, and insurance companies.
- Trained new staff members on referral coordination processes and medical practice systems.
- Maintained updated knowledge of insurance guidelines and requirements for referrals.
Front Desk Medical Receptionist
Olympia Orthopaedic Associates
Olympia, WA
07.2019 - 05.2022
- Checked in patients for scheduled appointments, verifying accuracy of patient information.
- Explained patient paperwork and provided assistance as needed to ensure completeness.
- Collected insurance copays and additional payments from patients efficiently.
- Scheduled new patient appointments and rescheduled provider clinics as directed.
- Answered and screened telephone calls courteously, transferring to appropriate staff members.
- Scanned and uploaded records into designated sections of patient charts.
- Assisted patients with inquiries while maintaining confidentiality in accordance with HIPAA guidelines.
Activities Director
Regency Olympia
Olympia, WA
12.2017 - 07.2019
- Developed and implemented an enriching activities program that met all state requirements.
- Recruited and trained volunteers to support resident engagement initiatives.
- Organized events for residents, enhancing community interaction and satisfaction.
- Created daily newsletters and monthly calendars to keep residents informed.
- Completed state-required MDS reports on resident progress in activities, ensuring compliance.
- Assisted in scheduling for resident care across departments to improve coordination.
- Arranged transportation for residents, facilitating access to external activities.
- Supported residents with paperwork and daily needs, promoting independence.
Education
Some College - Medical Billing And Coding
AAPC
true06.2025
Skills
- Insurance verification
- Electronic health records
- Appointment scheduling
- Data entry
- Customer service
- Detail orientation
- Financial transactions
Timeline
Receptionist
Olympia Multi Specialty Clinic
12.2024 - Current
Receptionist
Clarus Eye Centre
06.2024 - 10.2024
Patient Service Representative
MultiCare Health System
09.2023 - 05.2024
Referral Coordinator
Olympia Orthopaedic Associates
05.2022 - 08.2023
Front Desk Medical Receptionist
Olympia Orthopaedic Associates
07.2019 - 05.2022
Activities Director
Regency Olympia
12.2017 - 07.2019
Some College - Medical Billing And Coding
AAPC
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