Summary
Overview
Work History
Education
Skills
Timeline
Generic

M. Massenat

Normal,IL

Summary

High drive for results and team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.

Developed in fast-paced retail environment, focusing on team leadership and operational efficiency. Skilled in resource management and customer service excellence, seeking to transition into new field. Eager to leverage transferrable skills to contribute to new and challenging role.

Overview

2019
2019
years of professional experience

Work History

Assistant Manager

Freedom Oil
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Developed strong working relationships with staff, fostering a positive work environment.

Machine Operator Assembler

Chrysler Assembly Plant
08.2017 - 04.2018
  • Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
  • Operated machining equipment safely with team of operators.
  • Enhanced workplace safety by adhering to company guidelines and maintaining a clean, organized work environment.
  • Provided input for process improvements, leading to more efficient production methods and reduced costs.
  • Planned and paced work efficiently in order to meet daily, weekly, project, or production goals.

Education

Bachelor of Science - Political Science

Illinois State University
Normal, IL
05-2017

Associate of Applied Science -

Rock Valley College
Rockford, IL
05.2014

Skills

  • Customer relationship management (CRM)
  • Customer service
  • Problem-solving
  • Adaptability and flexibility
  • Time management
  • Customer rapport
  • Multitasking and organization
  • Strategic thinking
  • Verbal and written communication

Timeline

Machine Operator Assembler

Chrysler Assembly Plant
08.2017 - 04.2018

Assistant Manager

Freedom Oil

Bachelor of Science - Political Science

Illinois State University

Associate of Applied Science -

Rock Valley College

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M. Massenat