Summary
Overview
Work History
Education
Skills
References
Acknowledgements
Timeline
Generic

M. Nathan Gilbert

Lincoln,USA

Summary

Adaptable and versatile professional with a proven track record of excelling in challenging roles within the business. Skilled in advising, coaching, leading, managing, and motivating peers to achieve optimal performance. Known for developing strong rapport and fostering excellent communication with both internal and external customers. Proactively embraces multiple tasks and encourages a strong safety environment. Possesses perceptive situational awareness and is self-motivated and success-driven. Maintains consistent work performance while organizing and acknowledging the importance of details. Effective troubleshooting skills and respect for diverse work ethics and personalities. Collaborates seamlessly across all areas of the business. A technical operations expert with extensive experience in overseeing and optimizing complex systems. Renowned for leading teams effectively and driving operational success through collaboration and strategic planning. Committed to delivering high-quality results with a keen eye for detail and a passion for process improvement.

Overview

21
21
years of professional experience

Work History

Technical Operations Manager

Comcast
07.2014 - Current
  • Technical Operations Manager – 31 direct reports – 3 Supervisors – 28 Technicians
  • Managing and maintaining systems in Champaign/Danville/Bloomington/Normal/Peoria/Galesburg
  • Able to transition from Supervisor to Manager without difficulties
  • Provide leadership necessary to manage multiple systems and diverse teams
  • Lead by example to earn trust from multiple teams
  • Work diligently to foster a culture of accountability to our customers & team for CIL
  • Build rapport and maintain excellent partnerships across all departments within Comcast
  • Conduct leadership meetings & engage in constant communication with leaders/frontline employees across the GCR
  • Navigate through complicated circumstances and storm related situations
  • Ensured compliance with industry best practices and regulatory standards by conducting regular audits and assessments.
  • Managed vendor relationships, negotiating contracts and ensuring timely delivery of products and services.
  • Streamlined communication between cross-functional teams, leading to improved project delivery times.
  • Reduced downtime by proactively identifying potential issues through system monitoring tools and addressing them promptly.

Technical Supervisor, Commercial Installation & Service

Comcast
06.2008 - 07.2014
  • Adhere to standard safety protocol as regulated by OSHA & NESC
  • Collaborate with other departments to maintain communication and a positive & efficient work environment
  • Coordinate & supervise daily activities and schedules for commercial and residential
  • Educate & ensure technology development among personnel
  • Examine & monitor performance data
  • Participate in the interview & hiring process
  • Resolve & manage issues with customers and employee conduct

Network Maintenance Technician

Insight Communications/Comcast
07.2007 - 06.2008
  • Analyze forward & return path sweeping
  • LAN reliability
  • Fulfill on call responsibilities
  • Maintain fiber optic cable, overhead, & buried coaxial
  • Perform troubleshooting for system outages & construction duties for plant maintenance

Installation Service Technician

Insight Communications
08.2003 - 07.2007
  • Fulfill on call responsibilities
  • Monitor CLI
  • Perform installation & service calls for advanced services (digital voice, high speed Internet, & video)
  • Troubleshoot forward & return path from tap to CPE

Education

Lake Land Community College
Mattoon, IL
05.1999

Skills

  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Teamwork and Collaboration
  • Active Listening
  • Self Motivation
  • Compliance Management
  • Multitasking Abilities
  • Reliability
  • Excellent Communication
  • Organizational Skills

References

Available upon request

Acknowledgements

  • 20+ years of hands on and leadership experience
  • Active member VET NET Lead
  • Member of Comcast Employee Resource Group
  • 2014 Circle of Success – Innovation in Customer Experience
  • United Way Acknowledgements
  • 10+ years Comcast Cares Day Coordinator & Active Participant
  • Five Rivers SCTE Board of Directors Member 2016-2023

Timeline

Technical Operations Manager

Comcast
07.2014 - Current

Technical Supervisor, Commercial Installation & Service

Comcast
06.2008 - 07.2014

Network Maintenance Technician

Insight Communications/Comcast
07.2007 - 06.2008

Installation Service Technician

Insight Communications
08.2003 - 07.2007

Lake Land Community College

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M. Nathan Gilbert