Summary
Overview
Work History
Education
Skills
Timeline
Generic

Maricel Postlethwaite

Jacksonville

Summary

Results-driven quality assurance and process improvement specialist with a strong track record in file management and communication. Expertise in enhancing operational efficiency and fostering team development through effective problem-solving strategies. Proven ability to minimize downtime and maintain compliance with high standards in fast-paced environments. Recognized for adeptly managing escalated customer support issues while prioritizing tasks to improve customer service satisfaction ratings.

Overview

26
26
years of professional experience

Work History

Patient Scheduler

NEFEDA
07.2025 - 07.2025
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing appointment changes.
  • Managed a high call volume, prioritizing tasks to provide exceptional customer service in a fast-paced environment.
  • Maintained confidentiality and adhered to HIPAA regulations when handling sensitive patient information during the scheduling process.
  • Maintained accurate patient records, updating contact information and insurance details as needed.
  • Utilized electronic health record systems effectively to manage patient appointments and minimize scheduling errors.
  • Developed strong relationships with patients through clear communication, providing a positive experience from the first phone call onward.
  • Collaborated with medical staff to optimize appointment availability, ensuring patients received timely care.
  • Collaborated with healthcare staff to verify alignment of appointment scheduling with clinic protocols.
  • Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.

Front Office Staff Member/Client Service Representative

Filipino Child and Development School
02.2009 - 05.2015
  • Resolved client inquiries and complaints through phone, email, and other communication channels.
  • Managed customer accounts with precise data entry and record maintenance.
  • Provided timely customer service support to enhance satisfaction and retention.
  • Answered high volume of incoming calls regarding billing inquiries, technical issues, and concerns.
  • Demonstrated strong listening skills and empathy towards customer needs.
  • Performed administrative tasks, including document filing and email responses.
  • Responded promptly to customer emails requesting assistance or information.

Production Department Process Team Lead

Garmin Incorporation World Leader in Navigation
10.2006 - 10.2008
  • Diagnosed and repaired malfunctioning equipment, minimizing operational disruptions.
  • Adhered to safety standards, promoting a secure working environment.
  • Utilized problem-solving skills and attention to detail to prevent issues and reduce downtime.
  • Assisted manager in setting achievable team goals while monitoring progress.
  • Ensured compliance with industry regulations through rigorous inspections.
  • Collaborated with departments to develop effective solutions that meet customer needs.
  • Trained new staff in relevant processes and delegated daily tasks for optimal productivity.
  • Inspected high-quality equipment to ensure compliance with standards and efficient manufacturing processes.

Quality Control Management Support

Samsung Electro-Mechanics
09.2000 - 09.2005
  • Conducted testing of software and systems to ensure quality and reliability.
  • Maintained updated knowledge through continuing education and advanced training.
  • Inspected high-quality equipment to ensure compliance with standards and efficient manufacturing processes.
  • Trained team members, fostering development through effective support mechanisms.
  • Implemented comprehensive quality assurance programs for consistent product enhancement.
  • Analyzed quality control errors to identify trends in product issues.
  • Documented and reported defect levels to appropriate departments for corrective action.

Customer Service Counter Checker

Manila Souther Association
01.2000 - 06.2000
  • Organized the checkout area to maintain an orderly appearance.
  • Managed customer transactions by scanning items and collecting payments effectively.
  • Provided receipts, refunds, and credits with a focus on exceptional service.
  • Ensured accuracy in totaling prices during checkout to enhance customer satisfaction.
  • Verified customer orders for accuracy and completeness.
  • Provided excellent customer service by greeting customers, responding to inquiries, and resolving complaints.

Executive Secretary

Pattern Builder Construction
04.1999 - 12.1999
  • Responsible for maintaining confidential files pertaining to executive operations.
  • Maintained filing system for all documents related to executive activities.
  • Performed all responsibilities autonomously with no oversight required.
  • Coordinated daily calendars, meetings, and travel logistics efficiently.
  • Generated weekly payroll reports while ensuring on-time bill payments.
  • Communicated daily objectives and essential details for upcoming week.
  • Organized meetings, conferences, and travel arrangements for executives.
  • Managed calendar of appointments for executives; scheduled appointments with internal and external contacts.
  • Ensured that all records were maintained in accordance with company policies and procedures.

Education

Computer Secretary - Computer And Information Sciences

Guzman College of Science And Technology
03-1999

Skills

  • File management and document creation
  • Data entry and document management
  • Meeting scheduling and appointment coordination
  • Communication skills and telephone communication
  • Customer service and support
  • Problem solving and quality assurance
  • Attention to detail in office administration
  • Team collaboration and training staff
  • Customer service
  • Telephone communications
  • Effective communication
  • Quality assurance
  • Problem solving
  • Client relations
  • Attention to detail
  • Basic accounting
  • Data analysis
  • Self-starter
  • Positive attitude

Timeline

Patient Scheduler

NEFEDA
07.2025 - 07.2025

Front Office Staff Member/Client Service Representative

Filipino Child and Development School
02.2009 - 05.2015

Production Department Process Team Lead

Garmin Incorporation World Leader in Navigation
10.2006 - 10.2008

Quality Control Management Support

Samsung Electro-Mechanics
09.2000 - 09.2005

Customer Service Counter Checker

Manila Souther Association
01.2000 - 06.2000

Executive Secretary

Pattern Builder Construction
04.1999 - 12.1999

Computer Secretary - Computer And Information Sciences

Guzman College of Science And Technology

Similar Profiles

CREATE PROFILE