Marcus Cortes
Pinellas Park,FL
Summary
Detail-oriented team player with strong organizational skills. Ability to handle tasks with accuracy and customer service. Hardworking and passionate job seeker eager to secure a position. Ready to add value to the company and help a team achieve company goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Retail Specialist
U.S. Navy Active Duty
03.2019 - 03.2024
- Utilized POS systems efficiently for accurate card transactions and inventory management purposes.
- Developed strong product knowledge to provide accurate information and expert advice to consumers. Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Ensured clean, organized store environment to enhance shopping experience.
- Participated in regular training sessions for continuous improvement in retail knowledge and skills.
- Managed inventory for optimal stock levels and efficient merchandise presentation.
- Collaborated with and mentored team members to achieve monthly sales targets, policies and procedures while maintaining high performance standards.
Day Truck Helper & General Warehouse
Empire Merchants
12.2018 - 03.2019
- Assisted in receiving, stocking and distribution of merchandise.
- Supported driver's focus on the road by managing paperwork, updating logs, and confirming delivery information.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Completed daily inventory checks to maintain accurate records of products delivered and returned by customers.
- Unpacked and repacked items in different quantities and configurations for shipment. Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Verified documentation and condition of freight to assure quality standards were achieved.
Dairy Department Stocker
Corrado's Market
07.2018 - 12.2018
- Upheld high standards for merchandising displays, making certain that all items were attractively arranged in accordance with company guidelines.
- Increased sales by strategically placing promotional materials and ensuring proper signage for products on sale.
- Supported efficient operations during peak hours by swiftly processing incoming shipments and keeping the sales floor well stocked.
- Assisted customers in locating products and answered product questions.
- Organized overstock areas efficiently, allowing for quick identification of needed items during times when additional stock was required on the sales floor.
Overnight Stock crew
Dollar Tree
04.2018 - 09.2018
- Worked well in a team setting, working efficiently and productively with all team members.
- Successfully working within tight deadlines and a fast-paced environment.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Performed inventory control, such as counting, and stocking merchandise.
Sales Associate
7 Eleven
08.2017 - 04.2018
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Virtual Reality Operator
VR Parks
04.2017 - 08.2017
- Perform functions including the use of tablet technology (Microsoft, Apple, HP, Android).
- Facilitate ticketing, check-in, and other guest service needs using various sales systems.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assessed customers and utilized suggestive selling techniques to drive sales.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Ensured working order and cleanliness of hardware and software for Android powered VR games, Headsets and VR Kiosk.
Education
High School Diploma -
Williamsburg Preparatory School
Brooklyn, NY06.2014
Skills
- Attention to Detail
- Computer Proficiency and Microsoft Office
- Adaptable and Flexible
- Ability to Lift 50 pounds
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Certification
Computer Operator Certification- [2000Hrs]
Timeline
Retail Specialist
U.S. Navy Active Duty
03.2019 - 03.2024
Day Truck Helper & General Warehouse
Empire Merchants
12.2018 - 03.2019
Dairy Department Stocker
Corrado's Market
07.2018 - 12.2018
Overnight Stock crew
Dollar Tree
04.2018 - 09.2018
Sales Associate
7 Eleven
08.2017 - 04.2018
Virtual Reality Operator
VR Parks
04.2017 - 08.2017
High School Diploma -
Williamsburg Preparatory School