Summary
Overview
Work History
Education
Skills
Additional Information
Predictive Index
Timeline
Generic

M. Scott Miller

Business Executive
Cooper City,FL

Summary

Well-qualified Executive with over 30 years of experience across various industries with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision-makers, customers, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.

Overview

36
36
years of professional experience
4
4
years of post-secondary education

Work History

People Operations Leader

Dental Whale Practice Group
05.2023 - Current
  • Organized and led staff orientation programs and training to promote collaboration.
  • Implemented performance reviews and motivational strategies to elevate HR team results.
  • Used technologically relevant digital systems to manage payroll and benefits programs.
  • Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
  • Monitored and handled employee claims involving performance-based and harassment incidents.
  • Maintained company compliance with local, state, and federal laws and established organizational standards.
  • Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management.

Business Intelligence Analyst

Dental Whale Practice Group
08.2020 - 05.2023
  • Integrated BI assets into customer relationship management tasks, improving service personnel's available intelligence.
  • Optimized BI reporting capabilities for secure server environment.
  • Created data analysis tools to allow teams to query acquired information for unique details.
  • Developed customized reports, summarizing and presenting data in visually appealing format.
  • Created data models to support decision-making processes.
  • Implemented business intelligence solutions to increase operational efficiency.
  • Generated standard and custom reports to provide insights into business performance.

Director of Training

Dental Whale Practice Group
03.2014 - 02.2020
  • Delivered new employee onboarding and training sessions.
  • Coordinated technical training and personal development classes for staff members.
  • Reviewed and edited all training materials for accuracy and company policy compliance.
  • Analyzed the effectiveness of training programs at all levels and recommended updates.
  • Created an in-depth training manual for all employees.
  • Organized and edited training manuals, multimedia visual aids, and other educational materials.
  • Conducted orientation sessions and organized on-the-job training for new hires.
  • Conducted training courses and prepared videos for long-term use.
  • Trained staff during demonstrations, meetings, conferences, and workshops.
  • Developed surveys to identify training needs based on projected production processes and changes.
  • Streamlined HR efficiencies, coordinated new hire orientations, and provided onboarding and training for new employees.

President

Froots Franchising
04.2011 - 03.2014
  • Hired and managed employees to maximize productivity while training staff on best practices and protocols.
  • Developed and implemented new strategies and policies in collaboration with executive partners to establish and achieve long-term business objectives, providing company with strong and sustainable organizational leadership.
  • Led operational team in development, rollout, and management of new product lines.
  • Monitored financial performance and implemented measures to enforce compliance with budgetary standards.
  • Prepared annual budget forecasts and monitored performance to meet organizational objectives.
  • Represented organization at industry conferences and events.
  • Maintained P&L and shouldered corporate fiscal responsibility.
  • Devised and presented business plans and forecasts to board of directors.
  • Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
  • Communicated business performance, forecasts and strategies to investors and shareholders.

VP of Operations

Froots Franchising
05.2010 - 04.2011
  • Established performance goals for department and provided methods for reaching milestones.
  • Increased company growth through collaboration with sales and marketing departments.
  • Hired and managed employees to maximize productivity while training staff on best practices and protocols.
  • Identified opportunities to improve business process flows and productivity.
  • Demonstrated proficient leadership skills to motivate employees and build competent teams.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline the scope of positions for new organization.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.

Multi-Unit Franchisee

Quizno's Classic Subs
05.1998 - 03.2010
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Assisted in recruiting, hiring and training of team members.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Trained new employees on proper protocols and customer service standards.
  • Managed purchasing, sales, marketing and customer account operations efficiently.

Area Developer

Quizno's Classic Subs
04.1998 - 04.2003
  • Utilized industry contracts to secure project bidding opportunities, leveraging software tools and personal connections to assist in property acquisition.
  • Led weekly production and operations contractor meetings, facilitating stronger communication, and helping to resolve critical issues.
  • Performed regular job site observations to provide direction for general contractor personnel and subcontractor laborers.
  • Analyzed and evaluated construction bids to select most cost-effective contractors.
  • Conducted site visits, cost estimations and project plan review to validate and support proposals.
  • Developed world-class supplier partnerships with leading sourcing and procurement solutions, delivering continuous improvements in build quality, completion schedule and cost.

Field Operations Manager

Quizno's Classic Subs
04.1993 - 04.1998
  • Reduced duplicate work and budget issues by organizing processes for division between technology and purchasing.
  • Performed daily inspections, charted readings, documented equipment downtime and oversaw maintenance for equipment.
  • Monitored team performance to assess training requirements and areas in need of improvement.
  • Met with senior management to determine needs and develop roadmaps.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.

Youth Minister

First Baptist Church
02.1988 - 05.1993
  • Acted as confidant for many young church members to enhance faith and personal growth.
  • Built rapport with teenagers and guardians by delivering engaging Sunday school lectures and hosting events for youth ministry members.
  • Chaperoned students on field trips and other outdoor activities, monitoring behavior and safety.
  • Assisted youths with school projects, homework and life skills from Biblical perspective.
  • Communicated with parents and guardians about church policy, events and youth participation.
  • Planned and conducted worship services, wrote sermons, and worked with key church leaders to carry out church mission.
  • Led programs such as worship, study, fellowship, and service opportunities.

Restaurant Manager

Country Bounty Restaurant & Gift Shoppe
01.1988 - 05.1993
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.

Education

Bachelor of Arts - Political Science And Communication

Seattle Pacific University
08.1983 - 12.1987

Skills

Compensation and benefits

Recordkeeping

Training and mentoring

Team Building

Microsoft Office proficiency

Financial Management

Strategic planning

Relationship building and retention

Staff training/development

Problem-Solving

Training material development

Public speaking

  • Process Improvement
  • Expense Control

Additional Information

Scott and his wife, Darrine, have two children and live in Cooper City, Florida. Away from work, he enjoys reading and enjoying time with family and friends. He has devoted some of his limited free time to volunteering for his children’s Middle School and High School Band Programs, sitting on each prospective board as President and Vice-President for 10 years from 2013 to 2022.

Predictive Index

Guardian

High Cognitive

Timeline

People Operations Leader

Dental Whale Practice Group
05.2023 - Current

Business Intelligence Analyst

Dental Whale Practice Group
08.2020 - 05.2023

Director of Training

Dental Whale Practice Group
03.2014 - 02.2020

President

Froots Franchising
04.2011 - 03.2014

VP of Operations

Froots Franchising
05.2010 - 04.2011

Multi-Unit Franchisee

Quizno's Classic Subs
05.1998 - 03.2010

Area Developer

Quizno's Classic Subs
04.1998 - 04.2003

Field Operations Manager

Quizno's Classic Subs
04.1993 - 04.1998

Youth Minister

First Baptist Church
02.1988 - 05.1993

Restaurant Manager

Country Bounty Restaurant & Gift Shoppe
01.1988 - 05.1993

Bachelor of Arts - Political Science And Communication

Seattle Pacific University
08.1983 - 12.1987

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M. Scott MillerBusiness Executive