M-SHAMEAN WALLEY
Las Vegas,USA
Summary
Dynamic financial services professional with over 13 years of experience in banking, insurance, and client relationship management. Proven track record of driving sales growth and enhancing long-term client relationships while delivering compliant, high-quality financial solutions. Expertise in account management, customer retention, conflict resolution, and regulatory adherence, combined with a strong ability to thrive in fast-paced environments. Recognized for professionalism and reliability, consistently providing exceptional service and fostering teamwork alongside individual accountability.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Associate Banker – ME “Float”
JPMorgan Chase
Las Vegas, USA
07.2020 - Current
- Deliver top-tier client service, enhancing customer satisfaction and long-term loyalty.
- Resolve complex client issues while maintaining strong retention metrics.
- Support bankers in meeting branch goals and performance objectives.
Relationship Banker
Citizens Bank
Schenectady, USA
11.2018 - 05.2020
- Provided comprehensive banking services while exceeding individual and branch sales targets.
- Collaborated with specialists to deepen client relationships and expand portfolios.
Agency Vice President
Appreciation Financial
Las Vegas, USA
07.2012 - 04.2018
- Customized insurance solutions, achieving consistent weekly closings.
- Trained and mentored agents to improve performance, compliance, and product knowledge.
Education
Associate of Arts - Liberal Arts
Herkimer County Community College
Herkimer, NY05.2012
Skills
- Banking and financial services
- Client relations and account management
- Insurance and sales
- Wealth management strategies
- Conflict resolution techniques
- Notary services
Certification
- Nevada Life Insurance License Exam — PASSED (2025-11)
- Notary Public — State of Nevada
Timeline
Associate Banker – ME “Float”
JPMorgan Chase
07.2020 - Current
Relationship Banker
Citizens Bank
11.2018 - 05.2020
Agency Vice President
Appreciation Financial
07.2012 - 04.2018
Associate of Arts - Liberal Arts
Herkimer County Community College