Michael Thomas
Springfield,OR
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
19
19
years of professional experience
Work History
Claims Manager
True Value Company
03.2021 - Current
- Utilized advanced software tools to efficiently manage large caseloads and track progress on individual cases.
- Improved claims processing efficiency by implementing streamlined workflow procedures.
- Collaborated with other departments to improve overall organizational effectiveness in addressing customer needs.
Office Manager/Inventory Supervisor
True Value Company
07.2018 - Current
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Led a team of inventory control specialists, providing guidance, performance evaluations, and professional development opportunities.
- Improved inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Traced item history to determine reason for discrepancies between inventory and stock control records.
Warehouse Supervisor
True Value Company
04.2016 - 06.2018
- Performed troubleshooting to resolve issues with purchase orders and products.
- Trained new staff on job duties, company policies, and safety procedures.
- Enhanced employee productivity through effective training programs and performance evaluations.
Shipping Lead
True Value Company
01.2009 - 03.2016
- Conducted research to address shipping errors and packaging mistakes.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
- Mentored junior staff, fostering a supportive work environment that encouraged professional growth.
Warehouse Worker
True Value Company
08.2005 - 01.2009
- Operated equipment while observing standard safety procedures.
- Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
- Surrounded items in cling film and tape to protect from damage.
- Achieved timely dispatch of orders using effective time management strategies during the picking process.
Education
GED -
Twin Palms
Blythe, CASkills
- Team Training
- Database Management
- Planning and Organization
- MS Office
- Policy analysis
- Critical Thinking
- Team Leadership
- Claims investigation and research
- Computer Skills
- Customer service and support
Timeline
Claims Manager
True Value Company
03.2021 - Current
Office Manager/Inventory Supervisor
True Value Company
07.2018 - Current
Warehouse Supervisor
True Value Company
04.2016 - 06.2018
Shipping Lead
True Value Company
01.2009 - 03.2016
Warehouse Worker
True Value Company
08.2005 - 01.2009
GED -
Twin Palms