Summary
Overview
Work History
Education
Skills
Timeline
Generic

M. Wade Nichols

Davenport,FL

Summary

Versatile data, platform, project & customer service manager with a proven track record at GemFind, NFi Studios/Avectra, and Central Florida Investment, excelling in data quality assurance and customer support & team management. Achieved seamless data migration projects and significantly reduced client support ticket backlogs. API troubleshooting, platform development and fostering client relationships, ensuring highly effective communication, developer problem solving approaches, as a senior lead in all roles.

Overview

16
16
years of professional experience

Work History

Data, Project, Client Manager & Platform Roadmap

GemFind
01.2014 - 06.2024
  • Developed customized solutions for seamless data migration, from automated client-side to API integrations.
  • Managed vendor & client relationships to ensure timely delivery of services in combination with project management.
  • Created documentation, both internal internal/external, standards for efficiency & education purposes.
  • Collaborated with clients to identify integration needs, developing tailored strategies for successful data integrations.
  • Assisted with customer service tasks, across areas of; data, platform bugs, project management, Q/A, and platform development.

Project & Customer Service Manager

NFi Studios / Avectra
10.2010 - 03.2014
  • Cut down the backlog of over 100 tickets in a month, creating efficient practices and QA'ing fixes, working with our clients, and taking over ignored tickets by my team.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Trained and regularly mentored co-workers as manager of the team.
  • Actively worked with our highest priority clients, resolved difficult situations, and maintained communication with clients until they were satisfied, often saving the company from losing high revenue clients.

Programmer & Client Support

Central Florida Investments
01.2008 - 10.2010
  • Worked with & programmed backend website development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability, and performance.
  • Reduced system errors and improved reliability through rigorous debugging processes & client management.
  • QA'd platform issues & handled client support for new features & management.

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Education

High School Diploma -

Nettleton High School
Jonesboro, AR
06-1997

Skills

  • Data quality assurance
  • Platform & data integrations
  • API troubleshooting
  • Customer support & team management

  • Project manager / client & internal sides
  • Senior data management lead
  • Platform roadmap planning & new features QA
  • Database schema improvements

Timeline

Data, Project, Client Manager & Platform Roadmap

GemFind
01.2014 - 06.2024

Project & Customer Service Manager

NFi Studios / Avectra
10.2010 - 03.2014

Programmer & Client Support

Central Florida Investments
01.2008 - 10.2010

High School Diploma -

Nettleton High School
M. Wade Nichols