Michelle Wilds
Queens Village,NY
Summary
Executive Assistant skilled at offering high-level administrative support to senior-level staff. Expert in travel management, expense tracking and schedule coordination. Expertly assists executive team using exceptional communication and organizational skills.
Overview
17
17
years of professional experience
Work History
Executive Assistant
Cohen Children's Hospital
11.2022 - Current
- Handled confidential and sensitive information with discretion and tact.
- Managed 6 executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Organized and coordinated conferences and monthly meetings.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Answered high volume of phone calls and email inquiries.
- Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
- Enhanced productivity by organizing travel arrangements and coordinating accommodations for executives.
- Ensured smooth daily operations through consistent maintenance of office equipment, troubleshooting issues when necessary.
- Assisted in the development of company policies and procedures, contributing to a more organized work environment.
- Improved office efficiency by implementing new filing systems and document management processes.
- Aided in the recruitment process by screening resumes, scheduling interviews, and assisting with candidate selection.
- Collaborated on special projects to improve overall business operations within the organization efficiently.
- Delivered exceptional organizational support enabling executive focus on high-level strategic initiatives fostering company growth.
- Contributed to budget management by monitoring expenses and providing detailed expenditure reports regularly.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Proactively identified areas requiring attention or improvement aligning priorities effectively in line with executive preferences.
- Facilitated training and onboarding for incoming office staff.
- Used advanced software to prepare documents, reports, and presentations.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Supported business and hospitality needs of corporate partners and staff during meetings and company events.
- Developed strong relationships with vendors leading to improved contract terms resulting in cost savings for the company.
- Handled payroll processing tasks accurately while maintaining strict adherence to deadlines for timely payments.
- Enhanced executive decision-making with comprehensive research and detailed reporting.
- Enhanced efficiency of meeting outcomes by preparing detailed minutes and action items.
- Enabled timely project completion by coordinating resources and timelines across multiple departments.
- Increased office efficiency by developing and implementing inventory management system for office supplies.
- Streamlined office operations, leading to more organized environment by implementing digital filing systems.
- Maintained strict confidentiality of sensitive information, upholding company's privacy policies and ethical standards.
- Supported HR activities, facilitating hiring process by scheduling interviews and liaising with candidates.
- Improved team communication and collaboration through coordination of weekly meetings and distribution of agendas.
- Facilitated onboarding of new employees, ensuring smooth transition into company culture and workflow.
- Managed complex calendars for senior executives to facilitate efficient scheduling and meeting planning.
- Contributed to development of internal policies and procedures, enhancing organizational effectiveness and compliance.
- Supported strategic planning sessions, providing logistical support and compiling necessary background materials.
- Improved document management and accessibility with creation of centralized digital repository.
- Contributed to budget management by tracking expenditures and identifying cost-saving opportunities.
- Enhanced executive productivity by managing email correspondence and prioritizing critical issues.
- Filed paperwork and organized computer-based information.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Worked with senior management to initiate new projects and assist in various processes.
- Updated and maintained confidential databases and records.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
- Volunteered to help with special projects of varying degrees of complexity.
- Coordinated events and worked on ad hoc projects.
- Upheld strict timetables by maintaining accurate, balanced calendars.
- Created and managed office systems to efficiently deal with documentation.
- Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
- Promoted team productivity by keeping supplies organized and well-stocked.
- Led staff and vendors in providing high level of service for owner and guests.
Administrative Associate – Sleep Op Center and Lab
Northwell Health
08.2018 - 11.2022
- Scheduling Appointments using Allscripts and Soarian
- Updating and confirming appointments
- Working with PAS to ensure accuracy of data input and appointment scheduling
- Working with various insurance providers to facilitate authorizations
- Building network of contacts within Northwell to facilitate integration of Sleep Lab into more cohesive role in within Northwell
- Working with Sleep Techs to provide more integrated experience for patients
- Team building to facilitate environment that includes all aspects of Sleep Study process
- Working to provide community and teamwork environment in Sleep Lab
- Ensure community workspace that allows each team member to flourish and to provide support where needed
- Supporting Sleep Lab across all endeavors to ensure that Core Values of Northwell are provided for each patient
- Ability to look at workflows and see impact on patient centered care Core of Values
- Created and adjusted workflows for my role to facilitate more cohesive work environment
- Work with team to provide information that is not readily available
- Be source of information and access to systems that helped team be successful during pandemic, including but not limited to phone and computer systems that allowed us to continue to work throughout Pandemic and be as successful as we would be if we were actually sitting in office performing our daily workflows.
PFS Medical and Dental - Associate
National Recruiting Group – Winthrop
04.2015 - 08.2018
- Working in Patient Financial Services to conduct evaluation of current and past invoicing issues in Soarian
- Proactively provided Health insurance providers information about open invoices
- Provided them with information necessary to get payments to Winthrop providing that information and uploading in Soarian and closing claim
- Working with Medicaid, Medicare, HMO's and all healthcare provider to ensure payment is made and accounts are credited accordingly.
HR Administrator
Hofstra University
09.2015 - 03.2018
- Administer HR related documentation such as letters of employment and job postings to staff
- Review union contracts for benefits provided to maintain employee satisfaction with goal of lowering employee turnover
- Comply with legislation by ensuring Banner HR database is up to date and accurate to ensure proper staff records and background checks are maintained
- Utilize Banner to process 275 candidates in last 6 months for Continuing Education courses, Northwell School of Medicine, and Maurice A.
- Deane School of Law
- Conducted interviews and administered skills assessment testing through Prove IT online skills assessment.
Recruiter – Industrial and IT Across the Country
Axelon Services Corporation
12.2014 - 04.2015
- Responsible for recruitment and hiring of exempt and non-exempt associates through pre-screening of candidates and processing paperwork such as I-9, background checks and driving records
- IT and Tech Recruiter for various Global Financial and fortune 500 and 100 companies throughout United States including Citigroup, Morgan Stanley, BNP Paribas, TD Bank and Novartis Pharmaceutical, Eaton Corporation, Owens Corning, Honeywell.
- Expert in full cycle end to end recruitment
- Builds applicant sources by researching and contacting community services, colleges, employment agencies, recruiters, media, and internet sites, providing organization information, opportunities, and benefits
- Use specialized applicant tracking system, Job Diva to harvest resumes from (Career Builder, Indeed, Beyond, etc
- Verified applicant qualifications by interviewing applicants; analyzing responses; verifying references; comparing qualifications to job requirements
- Evaluate applicants by discussing job requirements and applicant qualifications with managers.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Managed high-volume requisitions in a timely manner to meet client staffing needs efficiently.
- Created engaging job postings that accurately reflected position requirements while showcasing company culture.
- Increased candidate placements by developing and maintaining relationships with clients and candidates.
- Improved employee retention rates through thorough candidate screening and interview techniques.
Program Director & Office Manager
Bethesda Missionary Baptist Church
08.2011 - 12.2014
- Served as community liaison between programs we offered and point person on where they could be found in community
- Rectified accounts payable and receivable process along with payroll process by instituting computer-based system that eradicated prior history of errors and slow processing time
- Created automated tools in Excel used to keep track of $200,000 budget for Soup Kitchen and Food Pantry
- Designed and administered HRMS system that provided single source, employee and volunteer information database used extensively by church
- Maintained 100% compliance of various laws and regulatory mandates
- Initiated and won approval for transportation, senior and volunteer stipend program that provided tax break for church allowing low-cost commuter savings for seniors and volunteers while promoting environmentally friendly practices
- Researched and developed curriculum for staff and volunteers by arranging for certifications necessary thru United Way.
Education
Master of Business Administration - Human Resource Management
Colorado Technical University
Colorado Springs03.2016
Bachelor of Science in Business Administration - Human Resources Management
Colorado Technical University
Colorado Springs06.2014
Associate of Arts - Business Administration And Management
Colorado Technical University
Colorado Springs09.2011
Skills
- Information confidentiality
- Expense Reporting
- Staff Management
- Software Knowledge
- Project Oversight
- Human Resources Management (HRM)
- Executive Schedule Management
Accomplishments
- Planned corporate meetings, lunches and special events for groups 200+ employees.
- Created detailed expense reports in excess of $80k.
- Documented and resolved team transition to Office 365 which led to facilitating the transition to the web version for my Executives and team of over 60 Physician Practices..
- Documented and resolved Space issue as teams grow to help facilitate the moving of several teams and some members of the Executive team to new space which led to more productive team.
- Supervised team of 10 staff members.
- Achieved Office 365 integration by introducing Onedrive for Word, PowerPoint, Excel, ToDo List and tasks.
References
REFERENCES FURNISHED UPON REQUEST
Timeline
Executive Assistant
Cohen Children's Hospital
11.2022 - Current
Administrative Associate – Sleep Op Center and Lab
Northwell Health
08.2018 - 11.2022
HR Administrator
Hofstra University
09.2015 - 03.2018
PFS Medical and Dental - Associate
National Recruiting Group – Winthrop
04.2015 - 08.2018
Recruiter – Industrial and IT Across the Country
Axelon Services Corporation
12.2014 - 04.2015
Program Director & Office Manager
Bethesda Missionary Baptist Church
08.2011 - 12.2014
Master of Business Administration - Human Resource Management
Colorado Technical University
Bachelor of Science in Business Administration - Human Resources Management
Colorado Technical University
Associate of Arts - Business Administration And Management
Colorado Technical University
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations
- Association of Administrative Professionals
Work Preference
Work Type
Full TimeLocation Preference
RemoteOn-SiteHybridImportant To Me
Work-life balanceCompany CultureFlexible work hoursHealthcare benefitsWork from home optionPaid time offPaid sick leave401k matchStock Options / Equity / Profit Sharing4-day work weekCareer advancementPersonal development programsQuote
You only have to do a few things right in your life so long as you don’t do too many things wrong.
Warren Buffett
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